Executive Assistant Manager (f/m/d)
Grand Hotel des Bains Kempinski St. Moritz
Saint Moritz, Switzerland
Assistant Front Desk Manager
Cosa comprende il lavoro
Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Your Purpose
Step into a leadership role at the heart of our luxury cruise experience.
As an Assistant Front Desk Manager, you will be an essential figure in ensuring our guests enjoy world-class hospitality from embarkation to disembarkation , supporting the Front Desk Manager in managing and overseeing the Front Desk Team to ensure efficient first-contact resolution for guests.
Your dedication to excellence and ability to create an atmosphere of warmth and professionalism will help create memorable guest experiences.
Your Impact
Your work will directly shape our guests' first and lasting impressions of their journey. By leading and supporting the front desk team, you will ensure smooth daily operations, addressing guest inquiries, requests, and concerns with efficiency and care. You'll train, mentor, and inspire team members to maintain the highest standards of service while collaborating with other departments to ensure seamless communication and guest satisfaction. Monitoring and managing guest feedback will be key, using it to continuously improve the quality of services provided. As a representative of the cruise line's commitment to excellence, you will embody professionalism and approachability at all times. Your impact will extend beyond the front desk, creating an exceptional onboard experience that guests will remember and cherish.
Your Journey So Far
To excel in this role, you should bring a wealth of knowledge and a passion for hospitality and your background needs to include:
1. Proven previous experience : A minimum of two years as a Front Desk Supervisor, preferably onboard a cruise ship or in a luxury hotel.
2. Strong leadership skills with a demonstrated ability to manage and motivate a team in a fast-paced environment.
3. Fluency in English and at least two additional European language to effectively communicate with our diverse international Guest.
4. A deep understanding of luxury hospitality standards and the ability to deliver personalized guest experiences.
5. A proactive attitude with exceptional problem-solving skills, attention to detail, and a commitment to guest satisfaction.
Your Essentials
To join our team as an Assistant Front Desk Manager, you will need:
1. Previous experience in a similar role aboard a cruise line or within a luxury hotel setting.
2. Proficiency in English and fluency in at least two additional language to effectively serve our international guests
3. A passion for hospitality and a dedication to delivering outstanding guest experiences.
4. Excellent interpersonal and communication skills to interact effectively with guests, team members, and senior management.
5. Strong organizational and multitasking abilities to handle the dynamic demands of life onboard.
6. The ability to work in a collaborative, multicultural environment and adapt to the unique challenges of cruise ship operations.
7. Relevant certifications or training in hospitality management will be an added advantage.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
The best of your adventures is the one you have yet to sail!
Your Purpose
Step into a leadership role at the heart of our luxury cruise experience.
As an Assistant Front Desk Manager, you will be an essential figure in ensuring our guests enjoy world-class hospitality from embarkation to disembarkation , supporting the Front Desk Manager in managing and overseeing the Front Desk Team to ensure efficient first-contact resolution for guests.
Your dedication to excellence and ability to create an atmosphere of warmth and professionalism will help create memorable guest experiences.
Your Impact
Your work will directly shape our guests' first and lasting impressions of their journey. By leading and supporting the front desk team, you will ensure smooth daily operations, addressing guest inquiries, requests, and concerns with efficiency and care. You'll train, mentor, and inspire team members to maintain the highest standards of service while collaborating with other departments to ensure seamless communication and guest satisfaction. Monitoring and managing guest feedback will be key, using it to continuously improve the quality of services provided. As a representative of the cruise line's commitment to excellence, you will embody professionalism and approachability at all times. Your impact will extend beyond the front desk, creating an exceptional onboard experience that guests will remember and cherish.
Your Journey So Far
To excel in this role, you should bring a wealth of knowledge and a passion for hospitality and your background needs to include:
1. Proven previous experience : A minimum of two years as a Front Desk Supervisor, preferably onboard a cruise ship or in a luxury hotel.
2. Strong leadership skills with a demonstrated ability to manage and motivate a team in a fast-paced environment.
3. Fluency in English and at least two additional European language to effectively communicate with our diverse international Guest.
4. A deep understanding of luxury hospitality standards and the ability to deliver personalized guest experiences.
5. A proactive attitude with exceptional problem-solving skills, attention to detail, and a commitment to guest satisfaction.
Your Essentials
To join our team as an Assistant Front Desk Manager, you will need:
1. Previous experience in a similar role aboard a cruise line or within a luxury hotel setting.
2. Proficiency in English and fluency in at least two additional language to effectively serve our international guests
3. A passion for hospitality and a dedication to delivering outstanding guest experiences.
4. Excellent interpersonal and communication skills to interact effectively with guests, team members, and senior management.
5. Strong organizational and multitasking abilities to handle the dynamic demands of life onboard.
6. The ability to work in a collaborative, multicultural environment and adapt to the unique challenges of cruise ship operations.
7. Relevant certifications or training in hospitality management will be an added advantage.
Our commitment
We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.
Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here
- Dipartimento: Responsabile Rooms Division
L'azienda
MSC Cruises has grown exponentially since 2003. In such a short time, we have built a fleet of 22 modern and most environmentally advanced ships!
With our constant expansion, our fleet will grow in capacity with the arrival of seven new ships in three different classes by 2027.
One of our latest ships – MSC World Europa – was delivered in 2022, inaugurating the World Class. It is our largest cruise ship to date, with a capacity of over 6,700 passengers, served by more than 2,000 crew members.
In 2023 we inaugurated the MSC Euribia equipped with the best and latest environmental technology and bestowed with a highly-innovative design.
In 2023 MSC Cruises entered the Luxury segment by launching its first of four Explora Journeys ships.
Recruitment Prospects
With three new mega-ships and four Luxury ships to be built and delivered between 2023 and 2027, the biggest and most important challenge for MSC Cruises is to find, recruit and train a high number of new crew members needed to provide the service, fun and safety that have become hallmarks of MSC Cruises.
This massive project is already well under way. The Human Resources Team is not only working to recruit the best talents but is also visiting our manning agencies and hiring partners around the world to ensure that the right people and facilities are in place to prepare this ‘army’ of new crew members for their life at sea.
We need motivated and ambitious crew members who work with passion and understand the value of a smile.
Join our team and see how much you can grow!
Assistant Front Desk Manager
Molteplici località
A tempo completo, A tempo indeterminato
Data di inizio:
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