Front Office Receptionist

We are looking for a passionate, service-driven, and well-rounded Front Office Ambassador to join our team at The View Lugano. In this role, you will be the heart of our guest experience, covering Reception, Reservations, the Switchboard, Concierge services, and select administrative duties — embodying the warmth, refinement, and attention to detail that define our property.

Key responsibilities:

• Warmly welcome and check in/out guests, manage room assignments, and ensure every arrival and departure reflects the luxury standards of The View Lugano.
• Handle all reservation requests across channels — phone, email, and OTA — accurately managing availability, special requests, and guest preferences with care and precision.
• Operate the hotel switchboard professionally, routing internal and external calls efficiently and representing the property's voice with courtesy and composure.
• Provide personalised concierge services, including restaurant bookings, local activity recommendations, transportation arrangements, and curated guest experiences in the Lugano area.
• Support daily administrative tasks such as reporting, billing, correspondence, and coordination with other departments to ensure seamless operations.
• Anticipate and respond to guest needs proactively, handling requests, feedback, and complaints with discretion, empathy, and professionalism.
• Maintain accurate guest profiles and data, adhering to internal SOPs, privacy standards, and compliance procedures.
• Act as a true ambassador of The View Lugano philosophy — delivering attentive, memorable, and personalised experiences that reflect the property's unique character and panoramic identity.

• Previous experience in a Front Office role within a luxury hospitality environment.
• Strong knowledge of front office operations, guest service standards, and hotel management systems (PMS).
• Ability to manage multiple touchpoints simultaneously — reception, switchboard, reservations, and concierge — with composure and accuracy.
• Skilled in handling administrative tasks such as billing, reporting, and interdepartmental coordination.
• Excellent communication and interpersonal skills, with a polished, professional, and approachable presence.
• Fluent in Italian, English, and German (mandatory); additional languages such as French are a strong plus.
• Flexible, detail-oriented, and genuinely passionate about creating outstanding and personalised guest experiences in a 5-star setting.