Communication Skills for Front office staff
How to engage with guests
Do and Dont in communication with guests
How to communicate while checking in at hotel
how to communicate while checking out from hotel
Talking confidently with Hotel guests
What you will learn
Who is the course for?
In hotels a variety of Guests comes to stay from different cultures hence communicating with them can be difficult. in this course Mrs Sharmila Chand, who is a senior journalist and has been reviewing hotels since a long period of time, is sharing using tips on improving the communication skills of front-office associates in the hotel.
We will cover all aspects of communication
- how to greet hotel guests and check them
- how to handle guests requests
- How to check them out
- what are do and dont in communication with guests.
Take this course to improve your personality and ability to communicate well with your customers.
Who this course is for:
hotel industry professionals
front office associates
customer facing individuals