Historical perspective of hotels and any other establishment that require a good front office department
Sources of revenue for hotels
Improving the meeting and function space of hotels
Deciding on your desired profit margin by effectively factoring cost of rooms, foods and opportunities
Different classification of hotels
Target audience for hotel establishments
Effectively differentiating room sales by dividing your accommodations into group rooms and transient rooms
Understanding market segmentation including corporate segments, group market segments, business segments, group market segments and pleasure segments
Different types and designations of hotel rooms
Importance of good architecture in providing excellent hospitality service
Effectively managing a hotel and its front office
How to meet and greet guests and guide them to their excellent room accommodations?
Determining the best mode of payment
Training the front desk clerk
Deciding on the best room rate structure
Working with the property management system
Accurately performing night audits
Providing the best housekeeping services
Measuring the performance of the hotel and the guest service on a regular basis
What you will learn
Who is the course for?
With proper front office management, all these duties and responsibilities can be successfully carried out and make clients and guests receive top-notch customer service. A certified front office manager is in charge of the following vital functions:
Applies management principles to the front office department in order for the whole staff to effectively communicate the feeling of safety, caring, efficiency and warmth to clients and guests
Trains staff regarding the technical use of PMS or property management system which is primarily used by the front office department to network the hardware and software used in registration and reservation databases, accounting systems, POS systems and any other software applications in the office
Maintains the efficiency of communication system details
Manages all essential front office management elements including inventory, equipment, employees, sales opportunities and budget
Brainmeasures Front Office Management Certification Program
If you want to be responsible in managing the front office of a business establishment, then you have to consider enrolling in the front office management certification course offered by Brainmeasures as this is the only way for you to fully understand everything that you want to learn about this specific field. The front office management course which you can now access at Brainmeasures makes it a point to simplify all the complex elements and components of the front office department so you will no longer have a hard time understanding them. With the help of this certification course, you allow yourself to undergo an extremely comprehensive front office management training which covers all the aspects, principles and concepts related to managing a front office and this makes it possible for you to be able to perform all your responsibilities in a more efficient manner once you start to work in this profession. The more simplified versions of all the complex front office management aspects also make it easier for you to successfully handle the online front office exam which forms part of the program, pass it and finally receive your certificate.
Highlights of the Front Office Management Certification Program from Brainmeasures
If you want to enroll in the most comprehensive front office management certification course possible, then the program offered by Brainmeasures is highly recommended for you because of its ability to provide you with all the information that you need to become successful in this field.