Learn how to communicate more effectively at work and achieve your goals.
Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
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Discover this selection of interesting courses
We have a range of courses available: from online courses to short courses and master's degrees. Start your search by checking out our most popular courses below.
Your role Are you a motivated self-starter? Do you want the chance to experience a diverse area of the business? We’re looking for someone who can: – Proactively support your host department in daily ...
Scope of Position The incumbent is responsible for all hygiene & cleanliness matters for the entire culinary & Food & Beverage operations and lead the HACCP program ensuring all stewarding related mat...