If you want to be a hotel Receptionist then this course is a must. Hotels around the world use Opera PMS Hotel Booking Software, so having this qualification on your CV is highly beneficial and will give you an advantage over your competition. During this course you will become an expert user of the software. This course would be perfect for anyone who has reception experience and needs to get certified.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
*Please note that Opera PMS software is not included with this course
What are the requirements?
You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection and Microsoft Office installed on to it (or access to one)
What skills will I gain?
Get to grips with the basics of Opera, like logging in and profile creationGain a full understanding of the booking process on Opera, like locating, cancelling, and amending reservationsLearn to check guests in and out on OperaDevelop the ability to carry out cashier functions with OperaGet to know the other functions of Opera, like alerts, room status, and tracesFinally, become a master of creating reports on Opera
What is the target audience?
This course would be suitable for anyone with reception experience who needs to use OperaThis course would also be useful for anyone seeking employment as a Hotel Receptionist, as many hotels use the software
How will I be assessed?
At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
If you pass the exam successfully then you will be awarded a Opera PMS Hotel Software Training Certificate.
Course Curriculum Total Units : 20
1. Opera Log In and Log Out, Main Screen
Opera Log In and Log Out, Main Screen
2. Profile Creation and Amendments
Profile Creation and Amendments
3. Profile Notes
4. Finding Reservations – 2 ways
Finding Reservations – 2 ways
5. Rate Query Screen
Rate Query Screen
6. Creating Reservation
7. Preferences and Features Requests
Preferences and Features Requests
8. Amending Reservation
9. Cancelling Reservation
10. Check In (2 Ways)
Check In (2 Ways)
11. Check out
12. Cashiering Posting Charges
Cashiering Posting Charges
13. Cashiering Splitting and Transferring Charges
Cashiering Splitting and Transferring Charges
14. Cashiering Routing
17. Room Status, Out of Order and Out of Service
Room Status, Out of Order and Out of Service
18. Opera Reports
Mock Exam: Opera PMS
Exam: Opera PMS
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