This Receptionist Training Diploma will help you obtain the basic office skills necessary to perform professionally and efficiently the daily tasks required of a receptionist. As you progress through each lesson you will learn how to become a skilled receptionist in today’s technology-based offices.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These online courses are open to everyone, all you need is an interest in learning! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
What are the requirements?
You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection (or access to one)
What skills will I gain?
Learn to produce standard documentsGain knowledge of receptionist and telephone handling skillsLearn key Microsoft Office programs and social media handlingBecome a master of data management and record keepingGain extensive knowledge of planning travel and accommodationGain excellent management and customer handling skillsLearn to provide customer service to the highest standard
What is the target audience?
Job hunters & School leaversCollege or University student & graduatesPersonal assistant & ReceptionistAssistant for company directorNew or Temporary staffSwitchboard operator & Front desk operatorOffice clerk & Administration AssistantTravel managers & tour assistantsFront desk supervisor or manager
How will I be assessed?
At the end of the course, learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
Those who successfully pass this course will be awarded a Diploma in Reception Training
What career can I get?
You could become any of the following:
What you will learn
Who is the course for?
Course Curriculum Total Units : 28
Professional Receptionist Training Course Objectives
The 90: 90 Principle to create a powerful first impression
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Practice good telephone skills
Managing database and company files
Booking or Reservation procedure
Deal effectively with security and safety issues
Successful Meetings & Minutes
Organising a Meeting
Arranging Business Travel and Accommodation
How to use Social Media to promote your company
How to write a formal letter
How to write Business Memo
Business Writing and Memos
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks
Mock Exam : Reception and Switchboard Training Diploma
Exam : Reception and Switchboard Training Diploma