Customer Experience Design : 3. Profitable Customer Journey Mapping & Business Growth Models
SEG ProfessionalCHF500
TTC
Résumé du cours
This course will provide you with the tools to design a full customer journey for your property, following the guest experience excellence strategies learned.
Ce que vous apprendrez
• How to map a customer journey for your own business.
• To analyse the different growth and expansion business models.
• To create a business gap through competitor analysis.
• To design a new blueprint for the customer experience.
Détails du cours
À qui s'adresse ce cours?
You will learn the different successful brand's growth models, analyze and reflect on the best fit for your company's expansion.
Self-paced course.