Hotel Manager

We are seeking an exceptional Hotel Manager with 5-star luxury hotel experience to support the General Manager in leading Casa Tuya from pre-opening through launch and ongoing operations.

This role requires a balance of operational excellence, emotional intelligence, and hands-on leadership. The Hotel Manager will work closely with the General Manager and Founder, playing a key role in executing the culture, service philosophy, and daily guest experience.

Key Responsibilities

Leadership & Culture

• Lead by example, embodying Casa Tuya’s values and service philosophy
• Support the development, training, and mentorship of a high-performing, service-driven team
• Foster a calm, grounded, and emotionally intelligent team environment
• Work closely with department heads to ensure alignment and accountability

Operations & Pre-Opening

• Support all pre-opening activities including SOP implementation, hiring, and training
• Oversee daily operations across villas, restaurant, wellness, and guest experience
• Ensure seamless coordination between departments at all times
• Maintain exceptional standards of service, cleanliness, and presentation
• Act as the primary operational leader in the absence of the General Manager

Guest Experience

• Ensure consistent delivery of a deeply personalized and intuitive guest journey
• Maintain a strong presence with guests throughout the day
• Support and guide Guest Experience Organisers (GEOs) in delivering personalized service
• Handle service recovery with professionalism, care, and attention to detail

Food & Beverage & Wellness Oversight

• Oversee service flow and guest experience within restaurant and in-villa dining
• Ensure consistency, quality, and attention to detail across all F&B outlets
• Support the integration of wellness experiences into the overall guest journey
• Ensure smooth daily operations within the wellness and spa environment

Financial & Operational Awareness

• Support budget control, labor efficiency, and cost management across departments
• Work closely with the General Manager to balance operational excellence with financial performance
• Maintain awareness of departmental performance and identify areas for improvement

Brand & Representation

• Uphold international 5-star luxury standards in all areas of operation
• Represent Casa Tuya’s values and ethos with guests, partners, and the local community

Ideal Candidate Profile

Experience

• 8–12 years in luxury hospitality
• 2–3+ years in a senior operational role (Hotel Manager, EAM, or Department Head ready to step up)
• Strong background in:
• Rooms Division
• Food & Beverage
• Experience in 5-star luxury hotels, boutique resorts, or wellness-focused properties
• Pre-opening experience strongly preferred

Personal Attributes

• Calm, grounded, and emotionally intelligent
• Warm, present, and highly guest-focused
• Hands-on leader with strong attention to detail
• Strong sense of ownership and accountability
• Aligned with a wellness-oriented, experience-driven environment

Skills

• Strong operational and organizational ability
• Solid understanding of hotel financials and cost control
• Excellent communication and interpersonal skills
• Fluent English required (additional languages a plus)

Compensation & Benefits

• Base Salary: 40 to 50 million IDR
• Performance-Based Bonus: Based on operational, financial, and guest satisfaction KPIs
• Accommodation Support: Housing or housing allowance provided (if applicable)
• Relocation Package: Available for the right candidate
• Benefits: Health insurance, statutory benefits, and paid leave in accordance with local regulations
• Long-Term Opportunity: Growth potential within the Casa Tuya Hotels portfolio as the brand expands

General Requirements – Hotel Manager

This role requires a complete operator—someone equally comfortable on the floor with guests as they are managing the complexity of daily hotel operations.

Experience

• Minimum 8–12 years in luxury hospitality
• At least 2–3 years in a senior operational leadership role
• (Hotel Manager, EAM, or Department Head ready to step up)
• Proven background in:
• Rooms Division
• Food & Beverage operations
• Experience within 5-star luxury hotels, boutique resorts, or wellness-focused properties
• Pre-opening experience strongly preferred

Operational Capability

Strong understanding of full hotel operations, including:

• Guest journey management
• Departmental coordination
• Service standards and SOP execution
• Ability to run day-to-day operations independently
• Hands-on, detail-oriented, and highly organized
• Confident in managing both front-of-house and back-of-house dynamics

Leadership & Culture

Proven ability to lead, train, and develop teams

• Leads by example with a strong floor presence
• Builds a culture of accountability, care, and excellence
• Comfortable working closely with senior leadership and ownership

Guest Experience Focus

Deep understanding of luxury service and personalization

• Naturally guest-facing, with strong interpersonal presence
• Ability to anticipate needs and deliver intuitive service
• Skilled in service recovery and handling high-expectation guests

Financial & Commercial Awareness

Solid understanding of:

• Labor management
• Cost control (especially within F&B)
• Departmental performance
• Ability to balance operational excellence with financial discipline

Personal Attributes

Calm, grounded, and emotionally intelligent

• Warm, authentic, and highly professional
• Strong sense of ownership and responsibility
• Adaptable, solution-oriented, and resilient under pressure
• Aligned with a wellness-driven, experience-focused environment

Technical & Communication Skills

Strong communication and organizational skills

• Comfortable with hotel systems such as Cloudbeds or similar PMS platforms
• Fluent in English (additional languages are an advantage)