Key Account Manager - Extended Stay Sales

KEY ACCOUNT MANAGER – EXTENDED STAY SALES

Reporting to VP of Sales & Reservations, this role will support the growth and retention of edyn’s extended stay client base by delivering proactive account management, supporting commercial initiatives, and ensuring excellent client service in line with edyn’s brand values and performance goals.

This role is based 5 days a week at our London HQ in London Bridge.

THE STAGE IS SET

The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.

What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.

Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.

This is our backdrop. We’re on an exciting journey step on stage and play your part.

THE WORK IN YOUR HANDS

• Managing a portfolio of extended stay accounts, including relocation and booking agencies, ensuring strong relationships, client satisfaction, and repeat business.
• Supporting new business development through lead generation, prospecting, and converting opportunities within the extended stay sector.
• Assisting in the development and execution of account plans to drive revenue, improve retention, and support long-term growth.
• Preparing tailored commercial proposals, supporting rate negotiations, and assisting with RFPs and contracting processes.
• Collaborating closely with revenue, marketing, and operations teams to ensure seamless onboarding and delivery of client expectations.
• Monitoring account performance, preparing reporting and insights, and delivering client-facing updates.
• Representing edyn at industry events, client meetings, and networking opportunities within the extended stay and relocation markets.
• Acting as a brand ambassador, consistently reflecting edyn’s values and service standards in all external interactions.

THE FIRE YOU CARRY

• Excellent communication and relationship management skills.
• Strong commercial awareness with the ability to support rate negotiations and client discussions.
• Confident using CRM tools and reporting platforms to track and support sales activity.
• Highly organised, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment.

YOUR PROVEN TRACK

• 4+ years’ experience in hotel, serviced apartment, or relocation housing sales, ideally across multiple markets.
• Experience managing client portfolios with annual revenues of £3m+.
• Familiarity with extended stay sales channels, sales cycles, and procurement processes.
• Proven ability to manage accounts, support revenue targets, and contribute to commercial success.
• Previous experience in a sales, business development, or account management role within hospitality or related sectors.

WHAT WE LOOK FOR

We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose.

If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact.

Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.