Head of Production & Shop Operations – Artisan Gelato
À propos du poste
We are looking for a hands-on, passionate, and highly organised leader to oversee our gelato production and support day-to-day shop operations.
This is a key leadership hybrid role within a growing artisan gelato business. We are seeking someone who can combine production expertise, team leadership, creativity, and operational reliability.
Key Responsibilities
* Lead daily gelato production operations
* Develop and refine recipes and seasonal flavours
* Maintain consistency, quality, and presentation standards
* Manage stock control, ingredient ordering, and production scheduling
* Train, mentor, and supervise team members
* Support front-of-house operations when required
* Ensure high food safety, cleanliness, and operational standards
We’re Looking For Someone Who Is :
* Experienced in gelato, pastry, dessert, bakery, or food production
* Comfortable working across both kitchen and customer-facing environments
* Passionate about hospitality, quality, and customer experience
* Strong at training and motivating teams
* Creative with an interest in flavour and product development
Bonus Experience
* Recipe development and seasonal menu creation
* Hospitality or café management experience
* Knowledge of stock management and ordering systems
What We Offer
* Opportunity to play a key role in a growing artisan business
* Creative input into flavour and product development
* Supportive and team-focused environment
* Opportunity to shape flavours, systems, and future growth
- 32,000 - Negotiable dependent on experience.
- Département: Restauration - Management
À propos de vous
* Experienced in gelato, pastry, dessert, bakery, or food production
* Comfortable working across both kitchen and customer-facing environments
* Passionate about hospitality, quality, and customer experience
* Strong at training and motivating teams
* Creative with an interest in flavour and product development
- Langue requise: Anglais.
L'entreprise
Opened in 2019, and originating in Europe with stores across the globe, Hans & Gretel Camden offer London’s best experiential desserts with extra creative flare, set in fairy-tale surroundings inspired by Hans & Gretel.
Our mission is to create and serve the tastiest, most ‘extra’ trEATS in town.
On the menu, you’ll find everything from fluffy, cinnamon dusted Chimney Cakes, to candy-floss encased gelato cones… if you can think it, Hans & Gretel can create it, with the dreamiest sweets to top it off! Try the famous Bubble Waffle, served with creamy handmade ice-cream in flavours designed to delight.
And it doesn’t stop there, melt in your mouth fruit jellies, a pick and mix variety lollipops, indulgent waffles, fresh fruits and candy houses filled with every pick n mix you can imagine, all served up in one of the city’s best-loved Instagrammable locations.
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