Front Office Manager
Front Office Manager

Hideaway Beach Resort

Publiée

Front Office Manager

À propos du poste


📍 Hideaway Beach Resort & Spa – Maldives

Hideaway Beach Resort & Spa, a luxury all-inclusive resort in the Maldives, is seeking a dedicated and guest-focused Front Office Manager to support front office operations and ensure an exceptional arrival-to-departure experience for our guests.


Key Responsibilities

  • Manage daily front office operations, ensuring smooth check-in, check-out, and guest services
  • Support and guide the front office team to deliver consistent, high-quality service
  • Manage guest relations, address complaints professionally, and ensure effective service recovery
  • Ensure accurate use of front office systems, PMS, OPERA, and reservation platforms
  • Coordinate closely with Housekeeping, Reservations, and other departments to ensure guest satisfaction
  • Monitor service standards and assist in training and performance support of front office staff

Candidate Requirements

  • Minimum 2–3 years’ experience in a similar role within a hotel or luxury resort
  • Strong knowledge of Front Office systems, PMS, OPERA, reservations, and guest service procedures
  • Excellent leadership, communication, and organizational skills
  • Strong interpersonal skills with a clear guest-focused mindset
  • Proven ability to handle guest complaints professionally and ensure service recovery
  • Good command of English; additional languages are an advantage
  • Willingness to live and work in a remote island environment

What We Offer

  • Competitive salary and service charge
  • Accommodation, meals, and island benefits as per company policy
  • Opportunity to work in a luxury resort environment
  • Career development opportunities within the Lily Hotels group

À propos de vous

  • Langue requise: Anglais.

L'entreprise

Lily Hotels & Resorts counts almost 20 years of experience in the business of operating resorts and gaining confidence in the international market. The numerous awards won by both the resorts (Hideaway Beach Resort & Spa, Lily Beach Resort & Spa) managed by the company are evident to the success of the company.

We are committed to dynamic growth and service excellence build upon our heritage of traditional hospitality. We strive to consistently meet and surpass guests’, employees’ and other stakeholders’ expectations. We feel pride in making efforts to position the Maldives through new concepts and facilities.

The company emphasizes in hiring experienced and well-skilled professionals from the international job market to maintain the service provided by the resorts.

Voir le profil

Front Office Manager

Maldives

Temps plein, More than 1 an

Date de début du contrat:

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