Senior Housekeeper

Job Number 24072584
Job Category Housekeeping & Laundry
Location Sheraton Grand London Park Lane, Piccadilly, London, London, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

We are hiring a Senior Housekeeper !

Based at The Sheraton Grand London Park Lane Hotel - a Grand Experience Crafted in Mayfair.

Rewards for work…. Benefits for your lifestyle

• Part of Marriott International, the largest hospitality brand in the world - this means national and internal promotion opportunities for the right candidates. The sky is your limit here
• World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
• Work alongside some amazing talent - award winning, experienced hospitality professionals
• Discounted room nights & food and beverage - because your well-being means so much
• Complimentary laundry, free meals on duty
• Access to fabulous and flexible benefits to help you in and out of work.

 

POSITION SUMMARY

• Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. 
• Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
•  Assist Housekeeping management in managing daily activities. 
• Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. 
• Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. 
• Communicate issues to next shift. Complete required paperwork.
• Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. 
• Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. 
• Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. 
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. 
• Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. 
• Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. 
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. 
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. 
• Stand, sit, kneel, or walk for an extended period across an entire work shift. 
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. 
• Enter and locate work-related information using computers and/or point of sale systems. 
• Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.

 

PREFERRED QUALIFICATION

Education:                               High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 1 year of related work experience.

Supervisory Experience:          At least 1 year of supervisory experience.

License or Certification:           None

 

 

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.