Lobby Lion

The Ritz-Carlton Tenerife, Abama

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island’s most iconic resort: an oasis of tranquility where the sea, land, and subtropical vegetation blend effortlessly with iconic architecture inspired by Moorish style. The resort’s 462 rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, offer magnificent views of the Atlantic Ocean, Mount Teide, or the resort’s lush gardens.

An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light and simple cuisine to Michelin-starred fine dining. Offering a true escape, this timeless resort features numerous swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids in Europe.

…as a Lobby Ambassador at The Ritz-Carlton Tenerife, Abama.

Are you passionate about luxury hospitality and creating memorable experiences for our guests from the very first moment they arrive at the resort?

As a Lobby Ambassador, you will be one of the welcoming faces of The Ritz-Carlton Tenerife, Abama. Your presence in our public areas will play an essential role in creating a warm, elegant, and welcoming atmosphere while anticipating and responding to our guests’ needs.

We are looking for professional, approachable, attentive, and service-oriented individuals who understand that exceptional hospitality is about anticipating needs, paying attention to every detail, and creating genuine connections with our guests.

If you are naturally welcoming, enjoy interacting with people, have a strong sense of luxury service, and are motivated to be part of an international hospitality team, we would love to hear from you!

• Welcome and acknowledge guests in a warm, genuine, and professional manner throughout their experience at the resort.
• Maintain a visible and engaging presence in the lobby and assigned public areas.
• Assist guests with general information about the resort, its facilities, services, restaurants, activities, and surroundings.
• Anticipate guests’ needs and proactively offer assistance whenever possible.
• Provide directions and guidance to guests and assist them in navigating the resort.
• Support guests with requests and enquiries, ensuring that they are handled efficiently and with a genuine service-oriented attitude.
• Coordinate with Front Office, Concierge, Housekeeping, Food & Beverage, Transportation, and other departments to ensure a seamless guest experience.
• Identify opportunities to enhance the guest experience and communicate relevant information to the appropriate department.
• Maintain an excellent knowledge of the resort's facilities, services, opening hours, and current offerings.
• Support the arrival and departure experience of guests when required.
• Assist with luggage, transportation coordination, or other guest-related requests within the scope of the position.
• Monitor the appearance, cleanliness, and overall presentation of the lobby and assigned public areas, reporting any issues immediately.
• Ensure that the atmosphere and presentation of the lobby reflect the luxury standards of The Ritz-Carlton at all times.
• Handle guest requests, concerns, or special situations with professionalism, discretion, and empathy.
• Follow established procedures regarding guest privacy, safety, security, and confidentiality.
• Maintain accurate communication and handovers with relevant departments and colleagues.
• Assist with special events, VIP arrivals, group movements, and other resort activities when required.
• Be familiar with and consistently apply the service standards and procedures of Marriott International and The Ritz-Carlton.
• Actively contribute to creating memorable experiences for our guests and maintaining the exceptional reputation of The Ritz-Carlton.

• Previous experience in guest service, hospitality, hotels, resorts, tourism, luxury retail, or a similar customer-facing environment will be positively valued.
• Genuine passion for hospitality and providing exceptional guest experiences.
• Excellent interpersonal and communication skills.
• Naturally welcoming, approachable, and confident personality.
• Strong attention to detail and excellent personal presentation.
• Ability to anticipate guest needs and respond proactively.
• Professional, discreet, and respectful attitude at all times.
• Ability to remain calm and professional in different situations.
• Strong teamwork and collaboration skills.
• Ability to work effectively with colleagues from different departments and nationalities.
• Good knowledge of the resort and its services, or willingness and ability to learn quickly.
• Excellent Spanish and English communication skills.
• Knowledge of additional languages will be considered a strong advantage.
• Ability to work independently while following established procedures and standards.
• Flexible and service-oriented attitude.
• Availability to work rotating shifts, including weekends and public holidays.
• Valid work authorization for Spain.
• Identification with the values of excellence, respect, teamwork, and hospitality that characterize The Ritz-Carlton.

Join our team and become part of the operation and excellence of one of Europe’s most prestigious resorts.

As a Lobby Ambassador, you will have a direct impact on the guest experience. Every welcome, every interaction, and every detail contributes to creating the exceptional and personalized service for which The Ritz-Carlton is known.

We offer:

• An attractive salary in line with your experience and level of responsibility within a leading luxury hospitality company.
• Travel the world and enjoy excellent employee rates ("Explore Rate") at our more than 9,500 hotels worldwide. These benefits also extend to your family, partner, and parents.
• Enjoy F&B offerings across our more than 9,500 hotels with a 20% discount.
• Enjoy our resort’s dining experience with a 50% discount.
• Up to 75% off flights if you are a resident of Tenerife.
• Extensive corporate benefits, including many discounts on leisure activities and travel.
• A special birthday surprise!
• Enjoy our resort as a guest after one year of service with us: a truly once-in-a-lifetime experience!
• 13th and 14th salary.
• Innovative training programs to support your professional development and career path through our very own training university.
• Career development and promotion opportunities within an international company.
• A wide range of complimentary culinary options in our employee cafeteria.
• Uniform provided and professionally maintained, including cleaning of your work attire.
• Team outings, employee celebrations, Employee Appreciation Week, anniversaries, and other special occasions throughout the year.
• Opportunities to participate in our corporate social responsibility activities and contribute to the local community.
• Comprehensive corporate healthcare support.

(All benefit and bonus programs are subject to individual company regulations. Applicable tax and social benefit laws apply, and any applicable tax deductions are managed through payroll adjustments. There is no legal entitlement to these programs, and the employer may adjust the offering at any time.)

Then apply here through Marriott Careers with your application documents.

We are looking forward to welcoming you to The Ritz-Carlton Tenerife, Abama and to having you become part of a team committed to creating experiences that stay with our guests long after they leave.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered by applicable law.

Across more than 100 award-winning properties worldwide, the Ladies and Gentlemen of The Ritz-Carlton create experiences so exceptional that, long after a guest has stayed with us, the experience stays with them.

We believe everyone succeeds when they are empowered to be creative, thoughtful, and compassionate. Every day, we set the standard for rare and special luxury service around the world, and we take pride in delivering excellence in the care and comfort of our guests.

Your role will be to ensure that The Ritz-Carlton Gold Standards are upheld with care and attention. The Gold Standards are the foundation of The Ritz-Carlton and guide us every day to be better than the day before.

As part of our team, you will learn and embody the Gold Standards, including our Employee Promise, Credo, and Service Values.

Our promise to you is to provide you with the opportunity to feel proud of the work you do and the people you work with.

When you join The Ritz-Carlton, you join a portfolio of brands within Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of yourself.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.