Assistant Banquet Manager

Company Description

For over 91 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Commonwealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Job Description

To ensure successful planning, organization and coordination of all assigned functions within the Department. This is not limited to items such as forecasting, scheduling, labour control, effective pre and post shift communication, communication of the vision to the service staff, etc. and supervise all employees assigned (between 60-125) to ensure high level guest satisfaction.

• Ensure smooth running of the banquet floor, leading Servers, bartenders, porters in their duties.
• Attend daily management briefings.
• Execute meetings and events through thorough review of BEO details.
• Review room set-ups for accuracy.
• Plan and co-ordinate event details with kitchen, stewarding and catering.
• Conduct pre & post function briefings and foster effective communication with staff.
• Ensure standards are adhered to through regular quality checks of colleague work.
• Direct staff in maintaining clean, tidy and organized back of house service areas.
• Build & maintain communication channels with organizers before, during and after all services to ensure all needs are exceeded (minimum 40min check in with clients).
• Coordinate on site changes with kitchen and stewarding.
• Communicate with catering and all other departments as needed on the outcome, opportunities & successes of all functions through function log and personal follow up.
• Coach and counsel line staff during shifts.
• Participate in monthly communication meetings.
• Undertake staff performance reviews.
• Follow disciplinary process to maintain colleague accountability.
• Aid them so they may excel in their positions.
• Ensure that billing of convention items is correct and posted in a timely manner.
• Follow established Billing Procedures.
• Liaise inter-departmentally to ensure that guest’s needs are prioritized.
• Maintain strong focus & constructive approach to achieving department goals with regards to: Meeting Planner Scores, Colleague engagement, Revenue prioritization and Health & Safety.
• Conduct frequent inspections of Banquet facilities and equipment.

Qualifications

• Fluency in English (written and verbal) required
• Post-Secondary Hospitality Degree an asset.
• Strong computer skills in Microsoft Suite required.
• Two years food and beverage management experience required.
• Previous experience in banquets in a luxury hotel is preferred.
• Experience in a unionized workplace preferred.

Physical Aspects of Position (included but not limited to):

• Frequent standing and walking throughout shift.
• Occasional lifting and carrying up to 50 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending, stairs and ramps.

Additional Information

Visa Requirements:  Must provide proof of eligibility to work in Canada.