Assistant Food & Beverage Manager

Company Description

Voted Top 15 NYC hotels in 2022 by Travel & Leisure, our award-winning hotel is just steps from Fifth Avenue, Times Square, Broadway, and Bryant Park. Grand Central Station and most subway stops are a short walk making a convenient commute.

Our 398 spacious, luxurious guest rooms include 52 suites and provide a haven in the midst of the hustle and bustle of the city.  With French inspiration, our ambassadors deliver service from the heart and lifelong memories one guest at a time.

Job Description

Job Title: Assistant Food & Beverage Manager

Sofitel New York is looking for an Assistant F&B Manager who is an enthusiastic, hospitality-oriented professional to oversee restaurant and in-room dining operations, providing outstanding service to ensure total guest satisfaction in compliance with company policies and procedures. Establish and support a high level of cooperation and teamwork in all areas of Food & Beverage and among other departments.

What you will be doing:

• Conveys the hotel's image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Manage and motivate the teams in order to improve sales and the quality of F&B services.
• Improve the department's results by increasing sales and the productivity of F&B points of sale
• This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service.
• Handle guest comments and complaints, ensuring follow-up
• Develop close relationships with guests to encourage loyalty
• Ensure guests receive a warm and personalized welcome and receive excellent service at all times
• Lead by example when attending to guest requests. Constantly strive to provide Total Customer Satisfaction
• Handle multiple priorities and exercises good judgment when dealing with all guest situations
• Maintain staff focus on ‘the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative
• Organize and supervise the preparation of points of sale according to activity forecasts
• Ensure that reference standards are properly applied
• In conjunction with the Head Chef, prepare menus, organize purchases and ensure updates and application of cooking instructions
• Assist with changes in the menu, set prices and organize the work for the day in coordination with the Head Chef.
• Oversee the booking and manages service of restaurant parties, special events and room service hospitality suites.
• Understand the impact of department's operation on the overall property financial goals.
• Develop excellent relations with guests
• Set daily sales targets for the team
• Analyse guests' comments and shares them with the team
• Launch and deploy marketing initiatives in the local area in order to increase revenue
• Work in close collaboration with the sales department to ensure a high standard of service and satisfaction for meetings customers
• Use sense of creativity and innovation to facilitate commercial operations
• Build strong relationship with surrounding businesses and offices to help promote the bar business and small restaurant parties.
• This position assists with the management and coordination of all aspects of the Hotel's Restaurant, Bar, Room Service in all capacities insuring top efficiency and highest guest satisfaction. Ensures that management results are in line with the hotel's targets
• Guarantee the respect of procedures governing cash operations administration and audits, in line with the brand's internal audit guidelines,
• Draw up, implements and ensures that internal checks are properly carried out
• Supervise purchasing for the outlets, manages stocks and checks that, AccorShop purchasing targets are met as decided by the brand,
• Ensure that the equipment and cultural assets of the department remain in good condition and working order,
• Update the cash register system and compiles and prepares various reports
• Work and assist in other areas of the hotel if needed
• Ensure that food and beverage costs comply with requirements defined by the hotel and the brand

Salary range for this position is $62-68k.

Qualifications

Your experience and skills include:

• The Assistant Manager position requires 1 year of experience in a NY City union restaurant or hotel property in a similar position
• Minimum 2-year F&B / Hospitality degree preferred
• The individual must have knowledge of, and able to enact beverage control systems as well as ensuring compliance with all LSOP, liquor laws, and safety regulations
• Excellent organizational and analytical skills, speed and efficiency
• Excellent English (oral and written), French or other second language a definite plus

Additional Information

Visa Requirements:

Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
To join our Group, please visit  https://careers.accor.com/

All your information will be kept confidential according to EEO guidelines.