Back of House Manager, The Savoy

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job Title: Back of House Manager

Department: Back of House, F&B

Inspired and Supported by: Assistant Director of Food & Beverage & Executive Chef

 

Your purpose will be:

As Back of House Manager you will be responsible in the smooth running of the Kitchen and Back of House operation

 

You will be accountable for:

• Ensuring that standards are, maintained and all documentation pertaining to the standards are utilized in the shift.
• To control the consumption of chemicals used in the different operative tasks and to train staff how to use them as well as to provide sufficient supplies of cleaning material
• To be fully aware and comply with all statutory requirements on health and safety and all aspects of the hotel’s Health and Safety Policy including COSHH
• Ensuring proper care for all furniture and fixtures within the back of house.
• Managing the equipment and ensuring it is maintained to the highest standards. This includes overseeing the upkeep of all service equipment and the cleaning of kitchen equipment.
• Maintaining general cleanliness in accordance with health and safety regulations for all back of house areas.

 

Your key responsibilities & contribution will be:

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Orders and manages necessary supplies. Ensuring workers have supplies, equipment, tools, and uniforms necessary to do their jobs
• Review all group resumes and BEO’s in order to ensure the successful completion of all BOH responsibilities as outlined in the resumes or BEO’s.
• Inspects supplies, equipment, and work areas in order to ensure efficient service and accordance to standards.
• Ensures utility staff is properly trained regarding sanitation, equipment handling and chemical usage.
• To ensure the proper organization of all equipment. Ensure proper station set up to ensure a smooth operation of the kitchen
• To identify the training requirements, organise and follow through the on the job training for the department,
• To ensure that productivity levels are optimised through close supervision, correct scheduling of staff and holiday planning.
• To ensure that all risk assessments are checked and updated on a regular basis
• To adhere to Health and Safety regulations and maintaining high standards of cleanliness throughout the department.
• To ensure the maintenance of all records of HACCPS and pest control are current and to guidelines
• To carry out development discussions with all team members
• Overseeing the bin and wastage management areas to ensure that hotel waste is managed correctly at all times
• Oversee the maintenance & quality of silverware, china and glassware
• To raise purchase orders, to organise stock-takes and to handle any unforeseen situations
• To ensure the hotel’s grievance and disciplinary procedures are followed precisely
• Effective communication between departments and with internal staff, suppliers, agencies and clients.

Qualifications

What you will need to do in this role?

• Minimum 5 years’ relevant experience in a leadership BOH position in the Hospitality Industry
• Passion for and understanding of 5 star hospitality and what it takes to deliver it
• Empathetic with good communication skills and gravitas to take control when needed
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
• Quick thinking, resourceful and able to solve problems ’in the moment’
• Able to work well under pressure in a fast paced and changing environment
• Able to work positively and collaboratively as part of a team
• Willing to work in rotating shifts including weekends and public holidays
• Proven organizational skills, works well on their own, able to set and meet deadlines with quality results.
• Industry related certifications
• Rights to work in the UK
• High level computer skills and industry related reporting software

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

• Competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays (increase to 33 days after 5 years)
• Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox
• Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide
• Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family
• Free stay at The Savoy after successful completion of probation
• 50% discount at our iconic American & Beaufort Bars
• 50% discount at our world-famous Afternoon Tea
• 50% discount at our spa and florist
• 50% discount at Gordon Ramsay's River Restaurant and Savoy Grill
• 20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890
• Laundry services & dry cleaning for uniformed and non-uniformed colleagues
• Colleague gym facility and Virgin Active gym membership discount
• Employee assistance programme
• Annual optician reimbursements for eye tests and glasses
• English language classes
• Colleague restaurant
• Local F&B, retail and gym discounts
• Interfaith prayer room
• Wellness room
• Cycle to work scheme