Accor HQ
Pubblicata
Team Leader - Housekeeping
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Job Description
- JOB PURPOSE
- Responsible for supervising the daily operations and managing the work of associates.
- Training, coaching, and counseling of all housekeeping associates, public area attendants and florists.
- EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
- Responsible for maintaining assigned area clean and defect free as per LRA standards.
- Empowered to take operational decisions related to guest handling and team handling.
- KEY OPERATIONAL RESPONSIBILITIES
Financial-
- To ensure that weekly store is withdrawn as per the budget.
- To ensure stock in pantry is maintained as per the par.
Operational-
- Supervise the work of housekeeping team to ensure all guest rooms, corridors and public areas are zero defect and adhered to the LRA standards, safety and security norms.
- To ensure that occupied rooms are serviced as per guest movement
- To ensure departure rooms are serviced based on the arrival time of the next guest.
- To ensure maintenance checks and corrections are done and plan preventive maintenance.
- Raising store requisition to ensure team has enough supplies to keep areas ready as per standards.
- Also check that equipments are given proper care and maintenance while being used.
- Adopts the established procedure for lost and found articles.
- Ensures adherence to environmental procedures.
- Co-ordinates single point entry.
- Conducts training as an ongoing process.
- Conducts regular and timely inventories.
- Maintains a record of all assets in the area of responsibility.
- Generates monthly reports.
- Ensure proper handover /communication between various shifts.
- Responsible for key control and issue.
- Ensures that all guest complaints and requests are dealt promptly and efficiently.
Business plan /Analysis
- Analyzing all guest complaints and feedbacks.
- Should be aware of companies business plan
- Should be aware of hotels financials
Team Management
- Ensures maximum efficiency of the staff working under him/her.
- Coordinates the movements of contractors within the hotel.
- Establish staff requirements for a shift, based on the need.
- Grooming checks.
- Organize team motivational activities
- To meet team on one on one basis regularly.
General Duty
- To maintain good working relations with front office and uniformed services.
- Should have a quick response in handling of emergency situations.
- To have a complete knowledge of facilities available in-house.
- Must be thorough on fire and safety procedures.
- To have high level of administrative accuracy.
- Assists in filing and updating of records.
- Adheres to hygiene standards.
- Ensures that personal grooming is adhered as per standards.
- Dipartimento: Housekeeping
