Certified Front Desk Representative (CFDR) Online Program

Certified Front Desk Representative (CFDR) Online Program

Courses Select

$75

Taxes included

What you will learn

Identifying equipment and systems used by front desk staff Understanding the importance of key control Identifying the steps and tasks involved in pre-arrival, check in, and departure Demonstrating effective sales and upselling techniques used by the front desk. Front desk representatives play a key role in giving guests an excellent experience. They greet guests, check them in, and make payment arrangements. They answer guest questions and make sure guests can get the services that they need while at the property. The Front Desk Representative certification recognizes those professionals who are skilled at the many tasks they must perform. The certification is supported by the START (Skills, Tasks, and Results Training) for Front Desk Representative. The online program presents general hospitality knowledge and soft skills needed in the hospitality industry, along with concise instructions for training new or prospective employees on how to perform 16 key tasks correctly. These include: Identifying equipment and systems used by front desk staff Understanding the importance of key control Identifying the steps and tasks involved in pre-arrival, check in, and departure Demonstrating effective sales and upselling techniques used by the front desk. The online program includes: Three-month online access to START program from date of purchase Access to first online certification exam (retake fees apply if exam is not passed on first attempt) Successful candidates who complete the START for Front Desk Representative online program and pass the 30 multiple-choice questions certification exam with a score of 70% or higher will receive a Certified Front Desk Representative certificate and lapel pin. Also available in Spanish.

Ready to put your skills into practice?

Here are the latest jobs that match your new skills

Superviseur Réception

Superviseur Réception

RESUME DE LA POSITION : Le/La Superviseur Réception participe à la supervision de l’équipe de la Réception et effectue aussi les tâches qu’il. PROFIL REQUIS : • Expérience souhaitée de 2 à 5 ans dans ...
Posted
Reception Staff

Reception Staff

YOUR PROFILE You have excellent communication skills and a high level of service orientation You enjoy communicating and interacting with guests With your enthusiasm you can sweep guests along and mot...
Posted
Reception Agent

Reception Agent

Missions Générales   • Assure, pour chaque client, un accueil de nuit personnalisé et chaleureux • Contribue à sa satisfaction permanente en assurant une prestation de qua...
Posted
Night Reception

Night Reception

Nights Team Member 3 days per week 24 hours per week Night Team Member - Premier Inn  -  Southend Eastern Esplanade  81 Bedrooms Hours: 24 hours, 3 days hourly rate: £9.51 At Premier Inn, every guest ...
Posted
View more jobs
This site uses cookies
By continuing to browse this website you're agreeing to our use of cookies.
Find out more