What you will learn
Tourism, Hospitality and Events
This course covers:
Identifying customer requirements
How to provide a quality service experience
Selling techniques
Proactively preventing service issues and responding to customer complaints
Developing customer relationships
Keep learning. Keep growing.
Discover this selection of interesting courses
We have a range of courses available: from online courses to short courses and master's degrees. Start your search by checking out our most popular courses below.
COVID-19: Hospitality Operations
eHotelier - eAcademy
Certificate: A certificate is included on successful completion of the course
Who should take this course: All line staff, supervisors and managers What you will learn:
You will be guided through detailed procedures of hospitality operations in the COVID-19 world including:
About coronavirus
Personal safety
Cleaning protocols
Responding to customers
What's changing?
Benefits: The course will provide you with a detailed understanding of the required procedures and the confidence to work safely for the benefit of your guests
Duration
1 hour
Format
Online
Hotel Management Fundamentals: Kickstart Your Career Success
Courses Select
Learn how to be a stand out talent in hospitality, think like a manager, plan your career, set yourself up for success!
Duration
Self-paced
Format
Online
TripAdvisor Domination For Hotels & Hospitality Management
Courses Select
Hospitality Management: Improve Your TripAdvisor Ranking And Bring Customers 2019
Duration
Self-paced
Format
Online
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