This Hotel Receptionist & Opera PMS Hotel Software Training course will teach you the basic office skills necessary to excel as a Hotel Receptionist. Build knowledge at your own pace and study various subjects, such as Microsoft Office, Telephone etiquette, the reservation process and database management.
Our learning material is available to students 24/7 anywhere in the world, so it’s extremely convenient. These intensive online courses are open to everyone, as long as you have an interest in the topic! We provide world-class learning led by IAP, so you can be assured that the material is high quality, accurate and up-to-date.
*Please note that Opera PMS software is not included with this course
What are the requirements?
You must be 16 or overYou should have a basic understanding of English and basic IT knowledgeYou will need a computer or tablet with internet connection and Microsoft Office installed on to it (or access to one)
What skills will I gain?
Produce standard documents and learn how to handle difficult customersGain practical knowledge of communication over the telephoneBecome a master of Microsoft Office and Social Media handlingUnderstand accurate data management and record keepingLearn how to efficiently arrange travel and accommodationLearn best practice for management and customer service
What is the target audience?
Job hunters & School leaversCollege or University student & graduates
How will I be assessed?
At the end of the course learners will take an online multiple choice question assessment test. This online multiple choice question test is marked automatically so you will receive an instant grade and know whether you have passed the course.Those who successfully pass this course will be awarded a free e-certificate, and only need to pay £19 for your printed certificate.
What Certification am I going to receive?
If you pass the exam successfully then you will be awarded a Hotel Receptionist & Opera PMS Hotel Software Training Certificate.
What careers can I get with this qualification?
With this diploma, you are able to fulfil various roles, such as:
Switchboard OperatorFront Desk OperatorFront Desk SupervisorFront Desk ManagerHotel Receptionist [sg_popup id=148266]
What you will learn
Who is the course for?
Course Curriculum Total Units : 40
Additional Course Materials for Hotel Receptionist
Professional Receptionist Training Course Objectives
The 90: 90 Principle to create a powerful first impression
Hot Telephone Tips
Get the facts- ask the right questions
Discuss Solutions- learning to listen
Dealing with difficult customers
Practice good telephone skills
Managing database and company files
Booking or Reservation procedure
Deal effectively with security and safety issues
Successful Meetings & Minutes
Arranging Business Travel and Accommodation
How to use Social Media to promote your company
Microsoft Excel Tutorial
MS PowerPoint Tips
MS Word Tips & Tricks
Opera Log In and Log Out, Main Screen
Profile Creation and Amendments
Finding Reservations – 2 ways
Rate Query Screen
Preferences and Features Requests
Check In (2 Ways)
Cashiering Posting Charges
Cashiering Splitting and Transferring Charges
Room Status, Out of Order and Out of Service
Mock Exam: Hotel Receptionist & Opera PMS Hotel Booking Software
Final Exam : Hotel Receptionist and Opera PMS Hotel Booking Software-