What you will learn
Customer service is the most important aspect of the hospitality industry. Managing the service delivery is therefore a very important process in ensuring the success of all departments.
Market and customer research
Service and quality standards
Customer service monitoring
Feedback collection and analysis
Keep learning. Keep growing.
Discover this selection of interesting courses
We have a range of courses available: from online courses to short courses and master's degrees. Start your search by checking out our most popular courses below.
Free
Overbooking Practices in Hotel Revenue Management
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You will examine the components of a successful overbooking strategy: no-show forecasting, no-show rates, arrival uncertainty, pricing policies, and cancellation forecasts. You will consider the risks of overbooking and review strategies to minimize costs and mitigate customer impact.
Duration
14 days
Format
Online
Free
Introduction to Hotel Revenue Management
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This course teaches you how to accurately forecast guest arrivals at your hotel, examine pricing models in accordance with revenue management principles, and to manage overbooking.
Duration
14 days
Format
Online
Free
Forecasting and Availability Controls in Hotel Revenue Management
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How to explain the role of forecasting in hotel revenue management
Ways to create a forecast and measure its accuracy
Establish or recommend room rates that maximize profitability
Apply length-of-stay controls to your hotel
Duration
14 days
Format
Online
Ready to put your skills into practice?
Here are the latest jobs that match your new skills
Director of Revenue Management
The Company Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most prestigious hotels and resorts. The Group now operates or has under development 41 hotels...
Posted
Revenue Management Assistant, Corporate
Belmond have an excellent opportunity for a Revenue Management Assistant to join the Corporate team. The Revenue Management Assistant will support and advise the corporate revenue team and the product...
Posted
Director, Revenue Management
Director, Revenue Management Apply your analytical and strategic planning strengths as Director, Revenue Management, where you will successfully balance inventory and demand to maximize room revenue ...
Posted
Director, Revenue Management
Director, Revenue Management Experiencing warm and engaging service in luxurious surroundings is turning moments into memories for our guests at Fairmont Hotels & Resorts. Apply your analytical and st...
Posted
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