What you will learn

Customer service is the most important aspect of the hospitality industry. Managing the service delivery is therefore a very important process in ensuring the success of all departments. Market and customer research Service and quality standards Customer service monitoring Feedback collection and analysis

Keep learning. Keep growing.

Discover this selection of interesting courses

We have a range of courses available: from online courses to short courses and master's degrees. Start your search by checking out our most popular courses below.
Microsoft Excel - Advanced Excel Formulas & Functions
Courses Select
Master 75+ Excel formulas with hands-on demos from a best-selling Microsoft Excel instructor (Excel '07 - Excel 2019)
Duration
Self-paced
Format
Online
Revenue Ready
eHotelier - eAcademy
HSMAI has worked with educators and the leaders in Revenue Management across the globe to come up with a fast-track program to get you ‚up-to-speed, on Revenue management fast! The hotel industry does not have one organisational structure that can work in all environments To understand the different types of structures and the benefits and challenges of each To understand the key elements of how revenue management integrates into an organisation The company culture is key to being successful in revenue roles To understand the key elements of how revenue management integrates into an organisation Learn about the various roles that Revenue staff perform To understand the importance of the Revenue Meeting and how it contributes to the culture across the business. Importance of regular revenue meeting involving all department heads of hotel What to discuss? What reports to distribute prior to the meeting How to ensure meeting is effective in setting strategy instead of just reviewing report
Duration
2 hours
Format
Online
Understanding the Accommodation Market
eHotelier - eAcademy
This course will teach you how to read competitor reports and gain some insights from them that you can action to improve your profits. What are the fundamental principles of Economics and their role in Hotel Revenue Management? How do Revenue Directors monitor and measure their competitor marketplace? How do Hotel Managers identify true competitor properties? How do you read competitor reports and use other data to derive strategic insights
Duration
3 hours
Format
Online
View all courses

Ready to put your skills into practice?

Here are the latest jobs that match your new skills

Reservations / Revenue Management Trainee

Reservations / Revenue Management Trainee

Job Description Please only apply via: https://www.mpamsterdamjobs.com/Movenpick-stagesleerplaatsen/vacatures/ReservationsRevenue-Management-Trainee--JPNLS2WB0.htmlWork Experience Are you looking for ...
Posted
Dir-Revenue Management

Dir-Revenue Management

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts mas...
Posted
Reservations/Revenue Management Trainee

Reservations/Revenue Management Trainee

Are you looking for a place to gain experience in both the reservations and revenue department? Do you always work accurately and are you a true perfectionist? Are you curious how hotel room prices ar...
Posted
Revenue Management Director – Greater China

Revenue Management Director – Greater China

*Revenue Management Director –  Greater China works with the assigned hotels in Greater China. This position is responsible for all aspects of hotels’ revenue - optimizing revenue, gaining market shar...
Posted
View more jobs
This site uses cookies
By continuing to browse this website you're agreeing to our use of cookies.
Find out more