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Whether you are a barista, a hospitality professional, or simply someone who loves their coffee!,Prepare and Serve Espresso Coffee. When it comes to making a good cup of coffee, it takes more than the barista title, a good machine and fresh beans. It takes a knowledge of the coffee's origins, chemical composition and most importantly, a passion to provide an experience. The experience of drinking a perfectly made coffee is what coffee-drinkers cherish, whether it be the first drink of the day, the morning coffee break, the afternoon pick-me-up or the finishing coffee served after a fine dining meal. The Prepare and Serve Espresso Coffee course will teach you: History and social importance of espresso coffee Techniques for making espresso Coffee styles, knowledge and skills Milk stretching, texturing and usage Cleaning and maintenance procedures for espresso equipment

There are many situations where you may be required to offer tastings of alcoholic beverages. What you will learn: Evaluation techniques How to setup a tasting station Customer interaction protocols Beverage management

Room service is offered by many hotels and motels as a means of improving their service provision and profit margins. This course describes: The process for taking and recording room service orders Setup procedures for room service trays and trolleys Appropriate methods for delivering and clearing room service Account presentation options and procedures