Course overview

In this course, learn how to recruit and retain revenue people in your organisation, including the structure, skills required of team members and how to retain the right people.

What you will learn

In this course, learn how to recruit and retain revenue people in your organisation, including the structure, skills required of team members and how to retain the right people. The hotel industry does not have one organisational structure that can work in all environments, cultures, or companies, whether you have one person who performs the revenue role, or a whole department. The organisational structure that works best for each hotel or company will strongly depend on four key elements which will be explained in the course. Recruiting, testing and assessing people is key to developing a good revenue function. Whether you’re hiring a full-time team member, a whole team or an outsourcing partner, the selection process is just as important. Learn more about these requirements as well as how to manage and grow your team's skills and retain your most valuable members.
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