1926 Collection

Posted

Hospitality Administrator

About the job

Answering incoming and outgoing calls in a timely and professional manners
Responding to all guest queries received via the hotel application, chat and booking platforms (e.g., Booking.com; Expedia)
Assisting with replying to guest reviews as required
Updating guest profiles records
Performing courtesy calls and keeping records of all guest feedback
Assisting the Hospitality and Reservations departments as required
Processing new bookings received the day before
Forwarding any guest requests to respective departments
Actively supporting in promoting initiatives/activities during guest interaction opportunities (via email/call).
Respond promptly and professionally to guest queries, requests, as well as complaints, resolving issues efficiently to ensure a positive experience.
Offer recommendations and make reservations for dining, entertainment, transportation, and other activities as requested by guests.
Supporting the team to coordinate and arrange special requests, such as flowers, gifts, or personalized services, to enhance the guest experience for occasions like birthdays, anniversaries, or honeymoons.
Maintain open and clear communication with guests, colleagues, and management to ensure seamless coordination and resolution of any issues or concerns.
Soliciting feedback from guests regarding their experiences and preferences, actively listening to their suggestions and concerns to continuously improve service quality.
Promoting hotel services, packages, and loyalty programs to guests, upselling and cross-selling when appropriate and during guest interaction via email or during phone call to enhance revenue and guest satisfaction.
Performing various administrative duties as required

Department: Reception

About you

Minimum of 1-2 years proven work experience in a customer-centric role
An excellent command of the English language
Proficiency in German, French and/ or Italian will be considered an asset
Proficiency in Microsoft Office
Experience using the Opera system will be considered an asset
A professional attitude and appearance
Solid written and verbal communication skills
Excellent organisational skills
Excellent multitasking and time-management skills, with the ability to prioritise tasks
Positivity and a guest-centric approach
Team player
Approachable, welcoming, friendly, and enthusiastic
Patient and empathetic
Self-motivated and responsible
Flexible, punctual, organised and efficient
Availability to work flexible hours, including evenings and weekends on a shift basis

Language required: English.

The company

This is the 1926 Collection – a carefully curated ensemble of boutique hotels, each echoing an aspect of the ethos born in 1926, the year our founder, Sunny, was born.

Nestled in Malta’s vibrant locales of Sliema and Valletta, these four distinct properties each contribute to a rich tapestry of experiences. Intricately bound by a common thread of luxury, sustainability, and personalised service, the 1926 Collection is more than a selection of hotels – it’s a lifestyle. Rooted in the charm and culture of Malta, our hotels embody a philosophy of timeless elegance and enduring hospitality.

Our commitment to enhancing your guest experience goes beyond mere comfort. With offerings from sun-kissed seafront lidos to wellness retreats, and from historic city charm to artistic indulgence, we aim to craft memories that are as diverse as they are delightful. Here, every stay becomes a journey through history, culture, and luxury – encapsulating the vibrant spirit of Malta and the pioneering vision of those that came before us.

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