Assistant General Manager, Library Bar & Clockwork

Company Description

For over 94 years, Fairmont Royal York has stood proudly as a Toronto landmark. When the hotel opened in 1929 it was the tallest building in the British Common Wealth and contained 1,048 rooms, a concert hall, library, extensive bakery, radio station and even a hospital. Today, this essential downtown landmark has completed a multi-million dollar transformation, reimagining its lobby, rooms, dining venues, event spaces, and Fairmont Gold – the property’s exclusive hotel within a hotel luxury experience. Another stunning chapter for Fairmont Royal York has begun.

Job Description

Reporting to the GM, Library Bar + Clockwork Champagne and Cocktails, your duties will include:

• To instill and drive a culture of service and hospitality and exceed customer satisfaction survey scores as set.
• Engaging the team to deliver the highest level of service possible
• Ensure that regular effective training is taking place and that team members are being coached and held accountable for their duties.
• Drives revenue through maximizing seating’s and meal periods, monitors seating times and booking trends.
• To put in place a relevant upselling program ensuring average checks are monitored and opportunities to increase these are capitalized on.
• Responsible for the day-to-day operations of the venues and ensures a high level of guest satisfaction.
• To actively participate in deciding on menu items and pricing, ensuring accurate data and feedback is taken into consideration when making decisions. 
• Overall financial responsibility for the restaurant including scheduling, inventory control and effective use of the POS and all available tools.
• Liaise with the Marketing team to ensure the restaurant is active on social media and that all online feedback and comments are answered and acknowledged, and that the restaurant is active and represented within the food and restaurant community of the city and province..
• Participate in long term strategic planning to ensure success of both venues
• OS&E inventory control, effectively using the stewarding resources to make sure the restaurant is always fully stocked with all necessary items for service.
• Responsible for ensuring every employee is working effectively and efficiently as well as improving employee morale and employee relations.
• Ensure that teams are set up for success and that both venues are well recognized thought out the country and within north America .
• Keep up with and implement food and beverage trend within the venues.
• Work with other food & beverage leaders within the hotel to ensure the whole division is successful.

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 50 lbs.
• Constant kneeling, pushing, pulling, lifting.
• Frequent ascending or descending ladders, stairs and ramps.

Qualifications

• Service focused personality is essential and previous leadership experience required.
• Proven ability to build and maintain good relationships with all stakeholders
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.
• Prior Restaurant General Manager experience essential.
• Must be passionate about customer service and food and beverage with a focus on Cocktail culture.
• Be able to show a proven track record of successful management roles.
• Be aware of and up to date with Food & Beverage trends.
• Actively participate within the food scene in Toronto and have the hospitality gene.

Additional Information

Do you enjoy helping others and building emotional connections to make people feel special and welcomed? If so, then we want YOU to be part of our Fairmont Royal York family.

Every day you will be responsible for engaging with our guests, clients and colleagues. You will create the essential Toronto experience at the hotel that has been a Canadian icon for over 94 years.  You will be given the responsibility to ensure that our guests and colleagues feel WELCOMED, CARED FOR and INCREDIBLE. Being part of the Fairmont Royal York family is more than providing warm and consistent service. As an ambassador of Fairmont Royal York, you will take the initiatives necessary to turn moments into memories by taking the time to understand our guests’ purposes: why are they staying at Fairmont Royal York, what is their length of stay and what are their preferences and passions? Making our guests feel heard and cared for creates an emotional connection to our brand and builds loyalty. 

If creating these lasting relationships and experiences excites you, read more about how your role supports our vision of continuing to create the essential Toronto experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. 

Do what you love, care for the world, dare to challenge the status quo!  #BELIMITLESS

Note:  Must already be legally entitled to work in Canada to be considered for the position