Assistant Housekeeping Manager

Company Description

Our World is Your Playground. A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess. At Pullman Singapore Orchard, we don't do ordinary. Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby. Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Job Description

The position is responsible for managing the department in a professional, efficient and flexible manner. He/she is also responsible for ensuring maximum guest satisfaction and high standards of cleanliness throughout the hotel, which is achieved through consistent planning, organizing, directing, and controlling the Housekeeping Department operations and administration.

Manages the daily Housekeeping Operations for Rooms and Public Area:

• Supervises the upkeep of the entire property premises to maintain an immaculate and luxurious state according to the property Brand Standards. Priority and full attention are to be given for VIP arrivals.
• Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics.
• Upholds a flawless impression and perception of the property’s products, services and colleagues.
• Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organization and delegation of duties.
• Perform other duties as assigned.

Qualifications

• GCE 'O' Level
• Minimum 4 years of relevant industry experience, minimum 2 years in a management level position 

Additional Information

• Experience in luxury hotel/resort environment preferred 
• Fluent in both oral and written English. Ability to converse in other languages is an advantage. 
• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS. 
• High level of confidence and strong interpersonal skills to handles all levels of communication to colleagues and guests 
• Able to resolve problems and make decisions confidently 
• Adaptable to multicultural guest needs and works seamlessly with colleagues from diverse cultures 
• Uses sensitivity and discretion in supporting guests’ needs 
• Leads to constantly improve the guest service experience 
• Leadership skills – collaborative, enabling, and entrepreneurial 
• Career focused, wanting to grow and develop, self-motivated 
• Flexible, willingness to embrace and responds to change effectively