Concierge Team Leader

Company Description

THE PULLMAN IS YOUR PLAYGROUND

Pullman Hotels & Resorts set the new standard in extraordinary global travel and living, delivering a unique experience to today's hyper-connected global nomads. Part of Accor Hotels, Pullman Auckland's sleek interiors emit a warm and friendly vibe, creating an intimate atmosphere whether in the lobby lounge, by the 25 metre heated swimming pool, or within one of 16 dynamic meeting spaces. A selection of spacious hotel rooms, the exclusivity of an executive lounge, and chic residential suites with living areas and kitchen facilities framing views from city to sea uniquely redeines the lifestyle of the modern explorer. 

Job Description

LOOKING TO CHANGE THE GAME?

Pullman Auckland is looking for a talented and a passionate concierge wishing to expand their knowledge in a luxury hotel environment. You will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences..

Your key responsibilities will include but not limited to:

• Shift Supervision across the concierge desk area
• Facilitating with guest arrivals, departures and during their stay
• Share local knowledge as well as driving loyalty and up sell hotel facilities
• Lead the team to enhance guest satisfaction
• Liaise with all departments to ensure all necessary follow-up is conducted

Qualifications

REAL PLACE, REAL PEOPLE

To be successful in your application, you must exhibit the following qualities:

• Be amazing. You will have an outgoing personality with genuine passion for Hospitality and customer service
• Be flexible. You are expected to work a variety of shifts which includes weekends across a 7 day/ week roster including early mornings and late nights
• Be driven.  You are all about quality and presentation and you have the desire to progress in hospitality
• Show initiative.  You are approachable team player and you can think outside of the box
• Be a juggler. You are able to manage multiple tasks at any given time

Whilst talent and attitude are our primary requirements, you also have:

• Full NZ Drivers Licence is essential 
• Immaculate personal presentation and high level of communication  - both written and verbal.
• Leadership capability

Additional Information

Why join Accor? 
Accor isn't just about developing your career; it's also about helping you enjoy it too. We believe in rewarding your achievements with a range of exciting employee benefits and programs.

Just to name a few:

• Learn your Way  - Access to our Accor Academy so you can Earn while you Learn!
• Incredible Accor  Heartist Benefits  - including discounted Food & Beverage + Accommodation Worldwide
• Uniform provided & laundered.
• Daily staff meals provided while on duty
• Accor's Parental Leave Scheme
• Staff celebration & tenure recognition.
• Access to our Employee Assistance Program

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"