Director, Security & Loss Prevention

Company Description

Fairmont Breakers Long Beach will revive one of California’s best-known and beloved luxury hotels. Originally opened in the roaring twenties as a lavish hotel on the waterfront, The Breakers was a sought-after destination for world-famous stars. The historic property will reopen after a significant restoration, creating 185 boutique rooms and suites; a rooftop pool and terrace; an open-air rooftop lounge with 360-degree views of the Pacific; a blissful two-story spa, wellness and fitness center; live jazz club; and 10,000 square feet of indoor and outdoor function space.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark.

Job Description

• Direct, lead, and manage the Security & Loss Prevention Department, including all activities including scheduling, evaluation, promotion and disciplinary action
• Lead training and other continuing education for Security Staff and entire hotel
• Direct staff in the prompt resolution of security-related concerns, whether from guests, employees or third parties
• Establish and implement training plans on security-related policies and procedures at the hotel
• Recruit, interview and hire Security Supervisors, Officers and other security team members
• Use wide discretion in setting security related policies and procedures throughout the hotel
• Handle and oversee emergency situation protocols
• Ensure that all hotel managers are properly trained in Crisis Management
• Lead all security-related efforts in situations involving fire, health and safety
• Direct other security staff in managing threatening situations, such as fires or other threats, liaising with the Duty Manager, Royal Service, Front Desk, and Police as needed
• Manage Security Officers in their responses to fire alarms, panic alarms, door alarms or monitored events
• Manage various protocols along with law enforcement regarding international protected person visits
• Maintain the continued growth of business relationships with corporate, government and legal partnerships
• Lead the management and implementation of the Hotel’s health and safety policies and procedures, including its fire and bomb procedures
• Lead the management, implementation, and training of the workplace violence prevention plan for all staff members
• Direct all staff in the usage, reporting and monitoring of the Hotel’s CCTV system
• Liaise with local police groups, providing assistance and support as needed
• Direct the patrolling of all interior and external areas of the hotel, ensuring that all areas are properly staffed, and Security Officers use appropriate procedures
• Direct security team members in administering the lost and found property system and monitoring the guest key system
• Direct the implementation of policies and procedures regarding searches for suspect devices and the investigation of suspicious items, bags and objects
• Direct, implement, investigate, and manage with the security team all injuries, including the accurate and timely reporting of all injuries at the hotel for both guest and colleagues
• Manage the hotel’s Security training programs and direct the maintenance of training records
• Direct the implementation and management of safety policies with respect to smoking, drinking and general behavior
• Champion the Health & Safety Committee and its activities

Qualifications

• 3+ years of previous senior leadership experience in a similar role is required  
• Good written and verbal communication skills
• Must be able to maintain confidentiality at all times
• Able to exercise good judgment with difficult guests
• Computer literate in Microsoft Office applications required
• Salto & MS Shift knowledge preferred
• Certification in CPR AED First Aid required
• Certifications in law enforcement, security & loss prevention an asset
• University/College degree in a related discipline preferred
• Must possess a professional presentation
• De-escalation skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times

Additional Information

What is in it for you:

• Salary Range: USD $88,000 to $98,000
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

Accor is proud to be an Equal Opportunity Employer EOE/M/F/V/D.

We provide an environment of trust, respect, and integrity.  A home away from home where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor’s Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.