Fairmont Gold Manager

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

What is in it for you:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa 
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Job Description

What you will be doing:

• Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Handle all Fairmont Gold comments/concerns.  Collect this feedback to improve on quality of Fairmont Gold Service and Product
• Develop and maintain contact with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels and Resorts
• Develop an engaged, enthusiastic and guest driven team through recruitment, training, personal and professional development and recognition
• Provide guidance and motivation to the Fairmont Gold team
• Develop/update job descriptions, JTC’s, training manuals, systems and procedures for all positions are clearly documented and easily accessible
• Ensure that Guest and Colleague concerns are resolved in a professional and timely manner
• Coach and mentor colleagues. Creating an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
• Conduct performance management in a timely manner
• Establish effective goals, measurements and action plans for the department; EES, GSI, H&S, ECO, Richey and Financial
• Representative on the Fairmont President’s Club hotel wide committee ensuring guest expectations are met and exceeded
• Maintain/Exceed company core standards for Fairmont Gold Product and Service
• Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required
• Member of the hotel revenue management team (Yield)
• Maximization of revenue by balancing daily A.R.R. and occupancy
• Work with Revenue Manager, Reservations Manager, Director of F&B, Sales Manager & Front Office Manager to ensure strategies are in place to maximize Fairmont Gold revenue opportunities
• Maintain department efficiency/productivity
• Involvement in annual operations budget  -expenses, staffing levels and productivity
• Complete month end commentaries with outlook and planning toward future months
• Crisis management and BCP plans for the departments of Fairmont Gold
• Execute departmental Health & Safety mandate including WCB policies and practices
• Ensure existing Environmental initiatives are adhered to and new ideas submitted when possible
• Departmental payroll administration

Qualifications

Your skillset includes:

• Minimum of 2 years, 4 Diamond Hotel Concierge or Front Office Leadership experience
• Member of Clefs d’Or an asset
• Proven commitment to Guest Service and exceeding guest expectations
• Proven ability to effectively lead, motivate and develop your team
• Strong guest service orientation and training skills background
• Highly motivated, organized, goal and results oriented individual who thrives under pressure
• Excellent organizational, written/verbal communication and interpersonal skills
• Professional in presentation and demeanor
• Comprehensive knowledge of Front Office operations, policies and procedures
• Operational knowledge of Micros Fidelio Opera, Excel and Word

Physical Aspects of Position:

• Constant standing and walking throughout shift

Additional Information

Visa Requirements: Applicants must be legally eligible to work in Canada.

APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!

Our Commitment to Diversity & Inclusion:  

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.

Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS