Food and Beverage Operations Manager

Company Description

• Grow your leadership strengths as F&B Operations Manager, where you will ensure outstanding operating results through exciting menu offerings and promotions, an engaged team and consistent guest satisfaction.

Job Description

Why work Fairmont Pacific Rim:

• Be a part of a progressive hotel that embraces the culture and vibrancy of Canada’s most beautiful city - Vancouver 
• A competitive salary, starting from $87,000.00 per annum
• An award-winning restaurant & lounge in a Food & Beverage division that promotes growth, cross-training and career development opportunities
• Complimentary meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies and the opportunity to earn qualifications while you work
• Distinctly West Coast, the hotel delivers unique experiences through creativity, artistry, and elevated hospitality, while remaining at the forefront of elevating the art, music and fashion programming in the city.
• Opportunity to develop your talent and grow within your property and across the world!

What you will be doing:

• Overseeing all outlets, Lobby Lounge and Raw Bar, Botanist Restaurant, In Room Dining, Patio and Cabana Bar
• Oversee all Recruitment, Training & Development, and Performance Management of the Food & Beverage division
• Oversee all guest satisfaction metrics
• Ensure service standards are meeting Forbes Five Star Standards
• Monitor inventory, operating pars and oversee plan purchasing
• Communicate additions or changes to the assignment as they arise throughout the shift, identify situations which compromise the department standards and delegate these tasks
• Review staff onboarding to ensure colleagues are set up for success
• Review weekly work schedules for all personnel in accordance with staffing guidelines and adjust schedules to meet business demands
• Regularly audit outlets and review competitive set
• Oversee payroll and accuracy
• Assists in planning and implementing programs, policies, and procedures to ensure that service standards are met.
• To ensure that the Departmental Objectives are cascaded to the colleagues.
• Assists in the co-ordination of special promotions and provides administrative support necessary.
• Interacts with management of other department within areas of responsibility and develops solid working relationships with them.
• Participates in public relations activities, sales calls or other promotional activities designed at enhancing the Image and profitability of the hotel.
• Assist each Outlet Manager in the planning and implementation of effective sales and promotional activities to ensure maximum revenues.
• Monitor financial performance of the Food & Beverage outlets
• Carries out assignments and instructions as delegated by the Director of Food & Beverage ensuring that all company and Hotel Policies and Procedures and minimum standards are always adhered to Review daily activities:
  • Attend briefings and share divisional goals with colleagues
  • Review forecasted covers and ensure labour for each outlet meets demand
  • Ensure outlets are prepared with supplies, tools, and equipment to be successful
  • Conduct daily walkthroughs ensuring that standards for service and atmosphere are meeting standards
  • Ensure the team is aware of any high-profile guests, groups or additional factors, that effect the Hotel, business and performance
  • Review prior days service and make necessary adjustments where needed for the following day
  • Attend hotel briefings
  • Meet with departmental heads and assist and support outlet leaders
  • Monitor and ensure that all opening/closing duties are completed to standard
  • Review all cleanliness and ensure ecosure standards are met
  • Ensure time is prioritized for guest and team interactions.
  • Ensure to cover the outlet manager during their absence
• Other duties assigned

 

Qualifications

Your experience and skills include:

• Hospitality Management and/or Food & Beverage Management Degree or Diploma preferred
• 4 years' experience in a multi-faceted Food & Beverage operation, including 2 years’ experience as a department head, preferably in a luxury/upscale setting, preferably including  free standing restaurant experience, IRD & Stewarding.
• Successful record leading teams that have effectively made progress on guest satisfaction and service delivery
• Ability to work effectively and collaboratively in a demanding, multi-cultural, diverse environment within required deadlines
• Must be flexible to work schedule which includes evenings, weekends and holidays
• Proficient with Micros, Avero and MS Office or similar an asset

Additional Information

Your team and working environment:

• Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guests
• A team dedicated to ensuring guests leave feeling rejuvenated

Visa Requirements:

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS