Front Desk Agent

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Front Desk Agent
First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What is in it for you:
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Greet, check-in, respond to requests and settle accounts while providing exceptional service
Take initiative to add a personalized experience
Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

Qualifications

Your experience and skills include:

- Fluent in Azerbaijani, English and Russian (is an asset)

- Ability to multitask in a changing environment while remaining calm and composed

- Have excellent written and verbal communication skills and be able to build rapport with guests

- Having organizational and leadership skills;

- Knowledge of Microsoft Windows programs;

- Having work experience in the field of hotel or customer services;

- To create an unforgettable impression by exceeding the expectations of the guests;

- Having the ability to work with cash;

- Solving issues related to guests' requests in a sensitive and professional manner;

- Being able to make independent decisions, solve problems by yourself, and be able to direct events;

- Ability and responsibility to independently complete any assigned task without supervision

- Ability to work in a team

- Willingness to continuously develop and learn

- Accuracy in work and ability to pay attention to details;