Front Desk Supervisor

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

• Supervise and support front desk staff in their daily tasks.
• Train and mentor new team members.
• Schedule and manage front desk staffing to ensure adequate coverage.
• Conduct regular team meetings to communicate updates and expectations.
• Greet and assist guests with check-in and check-out procedures.
• Address and resolve guest inquiries, concerns, and complaints promptly.
• Ensure a high level of guest satisfaction and handle special requests efficiently.
• Coordinate with other departments (housekeeping, maintenance, etc.) to fulfill guest needs.
• Oversee the front desk operations to ensure smooth and efficient processes.
• Manage reservations and room assignments.
• Monitor and maintain inventory of front desk supplies.
• Ensure compliance with hotel policies, procedures, and standards.
• Handle cash transactions and maintain accurate records.
• Assist with billing and invoicing processes.
• Monitor and report on front desk revenue and occupancy rates.

Qualifications

• Previous experience in front desk or hotel operations, with supervisory experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to handle stressful situations and resolve conflicts effectively.
• Flexibility to work various shifts, including weekends and holidays.