HOUSEKEEPING MANAGER

Company Description

You are at the heart of the hotel! As an Housekeeping Manager you will take ownership of guest rooms, public areas, Floral Arrangements, Laundry services and ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.

What’s in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and Accor Hotels across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at Accor

Job Description

RESPONSIBILITIES AND MEANS

To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all times.

To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.

Assist in the responsibility of planning and co-ordination functions, has to lead, train, motivate and inspire employees.

To ensure that all employees provide courteous and professional service at all times.

To assist in the training of the employees ensuring that they acquire the necessary skills knowledge communication to perform their duties with the maximum efficiency.

To supervise the employees within the department, ensuring that the correct standards and methods of service are maintained as stated in the Department's Operations Manual.

To ensure that the Department's Operational Budget is strictly adhered to and that all costs are strictly controlled.

To ensure that all employees have a complete understanding of and adhere to the Hotel's Employee Rules and Regulations.

To ensure that all employees have a complete understanding of and adhere to the Hotel's policy relating to Fire, Health and Safety.

To carry out any other reasonable duties and responsibilities as assigned.

ADMINISTRATIVE RESPONSIBILITIES

To ensure that standards are in accordance with the operations manual.

To read the communication book on daily events of public areas and cleaning contractors.

To schedule staffs annual leave and overtime.

Assists in the preparation and updating of the Housekeeping Departmental Operations Manual

To investigate and submit report on guest comments.

Coordinates and maintains equipment maintenance reports and records.

OPERATIONAL RESPONSIBILITIES

Ensures Housekeeping employees deliver the brand promise and provide exceptional guest service at all times.

Ensures Housekeeping employees also provide excellent service to internal customers as appropriate

Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Maintains positive guest and colleague interactions with good working relationships.

Conducts inventory of guest supplies, cleaning supplies, printing and stationary for the rooms, linen, etc. and report to the Executive Housekeeper.

Conducts regular inspections of rooms, public areas and laundry ensuring standards of cleanliness is maintained at all times.

Ensures the proper handling and control of lost and found items.

Ensures all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are prepared with the appropriate welcome and other amenities.

Works closely with the Front Office and Engineering Departments to block rooms as necessary for maintenance.

Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

COMMERCIAL RESPONSIBILITIES

Assists the Executive Housekeeper to maximize employee productivity through the use of multi-skills, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests

Assists Executive Housekeeper to ensure that Housekeeping operates with the lowest possible cost structure while also delivering the Sofitel standards to the guest.

Qualifications

Your experience and skills include:

• Degree in Hotel Management from Reputed Hotel School is must
• More than 5 years of experience in Hotel Industry and preferably from Luxury Background
• Warm and caring personality; previous Housekeeping Manager experience in luxury hotel is an asset
• Ability to anticipate and focus attention on guest needs, being professional and welcoming
• Excellent organizational skills and time management
• Technologically savvy – can learn and use new systems quickly
• Ability to accurately and efficiently prepare requested reports
• Exceptional verbal and written English skills (French preferred but not required)

Additional Information

Your team and working environment:

• You would be reporting to the Executive Housekeeper
• You will be responsible for Housekeeping - Rooms and Public areas, Laundry and Flower Room of the hotel
• You have to work closely with operations team of Front Office, Food and Beverage, Sales & Marketing, Spa and Finance to ensure Cousu Main experience (Exceptional Guest Service) to the guest
• You have to co-ordinate with external business partners like vendors of Linen, Toiletries, Floral materials and uniforms to provide materials as specified in brand standards 
• Ensure Leadership Team are well aware of business forecast and strategies of the hotel.