Accor HQ
Posted
Housekeeping Supervisor
About the job
Şirket Tanımı
SECTION ONE: JOB OUTLINE
Job Title:
Housekeeping Supervisor
Department:
Housekeeping
Division:
Rooms
Job Band:
Level 2
Reporting Line:
Housekeeping Assistant Manager – Assistant Executive Housekeeper – Executive Housekeeper
Supervises:
Housekeeping Assistant Manager – Assistant Executive Housekeeper – Executive Housekeeper
Other Relationships:
All departments
Job Summary/Purpose:
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation. Be aware of employee needs to be able to delight guests. Maintain a high level of productivity in all area
Key Areas:
1. Knowledge
2. Service
3. Operations
4. Occupational Health and Safety (OH&S) Responsibilitie
5. Leadership
6. Values
SECTION ONE: JOB OUTLINE
Job Title:
Housekeeping Supervisor
Department:
Housekeeping
Division:
Rooms
Job Band:
Level 2
Reporting Line:
Housekeeping Assistant Manager – Assistant Executive Housekeeper – Executive Housekeeper
Supervises:
Housekeeping Assistant Manager – Assistant Executive Housekeeper – Executive Housekeeper
Other Relationships:
All departments
Job Summary/Purpose:
To provide a consistent room and bathroom product, and service adjacent areas to meet Raffles standards for cleanliness and presentation. Be aware of employee needs to be able to delight guests. Maintain a high level of productivity in all area
Key Areas:
1. Knowledge
2. Service
3. Operations
4. Occupational Health and Safety (OH&S) Responsibilitie
5. Leadership
6. Values
Special Note:
The attached key areas, responsibilities and activities reflect the items considered necessary to describe the principal functions of the job identified and shall not be construed as a detailed description of all the work requirements that may be inherent in the job
İş Tanımı
SECTION TWO: KEY AREAS
Position Housekeeping Supervisor
RESPONSIBILITIES
ACTIVITIES
1. Knowledge
2. Service
3. Operations
4. Occupational Health and Safety (OH&S) Responsibilitie
5.Leaderships
6.Values
- Manage and supervise all tasks of his/her staff
- Makes certain employees to be supervised report to assigned area on time in uniform as per departmental dress and hygiene code, noise level is kept to a minimum
- Keeps an eye on the proper usage of linen, the correct handling of equipment and supplies to eliminate abuse or misuse.
- Ensure cleanliness of guest rooms, guest room balconies, guest corridors, linen rooms and housekeeping pantries according to set standards and procedures
- Supervise public areas
- Ensure that guest supplies are replenished
- Ensure guests’ requests are promptly and courteously met
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other Talent.
- Report damage or malfunction in hotel rooms using P.M.S system
- Maintain equipment in proper state of cleanliness and repair
- Assist in managing a spring cleaning roster.
- Assist in preparing cleaning schedule for the return of out-of-order rooms.
- Maintain a section floor report
- Conduct daily briefings with staff at floor level
- Conduct regular room checklists
- Report unusual behavior/activities on floors to Assistant Housekeeping Manager
- Record room status in allocated section accurately
- Comply with hotel’s health, safety and hygiene policies
- Attend meetings and training sessions as required
- Fully understand the difference in guest levels (VIP) and in room categories
- Ensure all OH&S legislation, policies and procedures are adhered to
- Be familiar with property safety, first aid and fire and emergency procedures
- Log security incidents and accidents in accordance with hotel requirements
- Lead and guide Housekeeping team to provide best service to all team members
- Participate in coaching and counseling
- Ensure strong leadership practices to actualize an individualized approach to motivation and recognition processes
- Work with all departments on the development and utilization of incentive and other types of motivational programs
- Transfer of knowledge and responsibility to other team members to improve the team experience, and create a shadow cabinet.
- Excellence – We embrace excellence and consistently strive for the highest standards.
- Respect – We respect each individual and the environment in which we operate.
- Integrity – We adhere to the principles of fairness, honesty and accountability.
- Caring – We create a caring environment and work together as colleagues to achieve common goals
JOB SPECIFICATIONS
Position Housekeeping Supervisor
CHARACTERISTICS
REQUIRED
ESSENTIAL
DESIRABLE
PHYSICAL
- Neat appearance
- Articulate
- Good Posture
LANGUAGES
- Excellent reading, writing and oral proficiency in English
Nitelikler
QUALIFICATIONS /
TRAINING
- Degree from School for Tourism & Hotel Management
- Good Housekeeping knowledge
WORK EXPERIENCE
- At least 3 years’ experience in a similar position
- 3 or more years’ experience in a similar position
DISPOSITION
Leadership;
Relationships;
Character;
Potential
Good organizational skills
Good level of engagement with guests
Good knowledge of Housekeeping Operations
OTHERS
- Good reading, writing and oral proficiency in English
- Must be well presented and professionally groomed at all times
- Strong interpersonal skills and attention to detail
- Builds departmental team work, maintains a harmonious work relationship with attendants, superiors and colleagues
- Able to work varied shifts and on weekends.
- Department: Housekeeping