Reservation Agent

Company Description

Sofitel Al Khobar The Corniche

French luxury and local cuisine in the world's most exciting city

The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibrant city of Al-Khobar with its thriving business district and convention centre. By joining Sofitel, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

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Job Description

• Reservation Management:  Handle guest reservations through various channels, including phone, email, and online platforms, ensuring accuracy and adherence to policies.
• Communication Hub:  Serve as a central point of contact for guest inquiries, providing information on room availability, rates, and hotel services. Respond promptly to emails and other communication channels.
• Booking Process:  Facilitate the booking process by entering reservation details accurately into the Property Management System (PMS). Update room availability, rates, and payment information.
• Guest Assistance:  Assist guests with inquiries, special requests, and provide information on hotel amenities. Ensure a personalized and memorable experience for each guest.
• Collaboration with Departments:  Work closely with various departments, including Sales, Front Desk, and Housekeeping, to coordinate guest requests, room assignments, and other requirements.
• Communication Enhancement:  Enhance communication strategies to streamline the reservation process and improve guest satisfaction. Provide clear and concise information to guests and internal teams.
• Up-selling and Promotion:  Identify opportunities for up-selling room categories, packages, and promotions to maximize revenue and enhance the guest experience.

 

Qualifications

 

• Education:  Diploma or equivalent; additional hospitality training is a plus.
• Experience:  Previous experience in reservations or customer service roles.
• Communication Skills:  Excellent verbal and written communication skills.
• Computer Proficiency:  Familiarity with reservation systems and proficiency in Microsoft Office.
• Customer- Approach:  Dedication to providing exceptional customer service and creating positive guest experiences.