Spa Supervisor

Job Description

The Spa Supervisor at Fairmont Doha plays a key role in supporting the Spa & Wellness leadership team in ensuring the smooth day-to-day operation of the spa. This role ensures guests receive a world-class spa experience aligned with the brand’s luxurious standards while leading and inspiring a team of wellness professionals in delivering authentic, personalized service.

Key Responsibilities

Guest Experience:

• Welcome and assist guests throughout their spa journey, ensuring a memorable and seamless experience.
  
  
• Maintain detailed knowledge of spa treatments, services, and retail offerings to guide guest choices.
  
  
• Manage guest feedback, concerns, or special requests with professionalism, empathy, and discretion.
  
  

Operational Oversight:

• Oversee daily operations of the spa including therapist and receptionist scheduling, room readiness, and inventory levels.
  
  
• Support implementation of standards, procedures, and protocols in line with Fairmont Spa guidelines.
  
  
• Ensure cleanliness, maintenance, and ambience of the spa environment meet five-star luxury standards.
  
  

Team Leadership:

• Supervise, train, and motivate spa therapists, attendants, and receptionists to ensure high service delivery and operational efficiency.
  
  
• Conduct regular briefings and support ongoing development and wellness training for all team members.
  
  
• Foster a positive team culture that reflects Fairmont's values of empathy, excellence, and innovation.
  
  

Sales & Revenue:

• Promote retail and treatment sales through team coaching and upselling strategies.
  
  
• Monitor daily revenues and support the Spa Manager in meeting monthly sales and performance targets.
  
  

Health, Safety & Hygiene:

• Ensure adherence to hygiene, health, and safety regulations across all spa areas.
  
  
• Support the proper handling of chemicals, equipment, and guest information.
  
  

Qualifications

Qualifications & Skills

• Diploma or certification in Spa Therapy, Wellness, or Hospitality.
  
  
• Minimum 2–3 years of experience in a supervisory role within a luxury spa or wellness setting.
  
  
• Knowledge of spa booking systems (e.g., Book4Time or similar) and Microsoft Office Suite.
  
  
• Exceptional communication skills in English; knowledge of Arabic or other languages is an advantage.
  
  
• Strong leadership presence, guest-oriented mindset, and a passion for wellness and holistic experiences.
  
  
• Flexibility to work varied hours including weekends and public holidays.