Telephone Operator - Russian Speaker

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, and a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant Team and build your career with us.

Job Description

• Process all incoming and outgoing calls accurately and courteously.
• Ensure smooth internal telecommunication as per Swissotel Standards.
• Accurately record and control wake-up calls.
• Assist guests with international calls and directory queries.
• Call guests by name whenever possible.
• Page staff member, when requested.
• Abide by the principles of guest privacy.
• Handle guest requests promptly and report complaints to the telephone supervisor.
• Aware of local telephone listings and frequently dialed numbers.
• Strictly abides by standards policies and procedures governing cases of emergency such as fire, are and other critical situations.
• Report defects on switchboard equipment to the supervisor.
• Maintain a clean work environment.
• Maintain detailed knowledge of the Hotel’s fire, life and safety system.
• Adhere to company policies and procedures.
• Handles hotel equipment and supplies with due care.

Qualifications

• At least a vocational high school certificate or a related field or equivalent experience.
• Proven experience in entertainment/kids club or the same role within the hotel industry.
• Knowledge of hotel operations, service standards, and guest expectations.
• Effective communication and interpersonal abilities.
• Detail-oriented and capable of managing multiple tasks and priorities.
• Flexibility to adapt to a dynamic and fast-paced environment.
• Fluency in verbal and written English is essential.
• Proficient in Russian language is a must, Italian, German, Arabic are plus.

Additional Information

This is a pre-opening role.