Host / Concierge
About the job
Responsibilities and tasks
40 hours per week
To offer the highest standards of service to the guests.
To perform in a qualifies manner, with initiative and responsibility the reception of guests and all related tasks.
Perform customer service tasks at the reception desk.
To carry out the tasks related to the occupation and sale of the rooms (Reservations, check-in and check-out).
To carry out tasks related to invoicing and collection, as well as the exchange of foreign currency.
Receive, process and direct customer complaints using the SEDAS approach.
Collaborate with and substitute for the head of Reception in his own tasks.
Concierge:
To carry out in a qualifies manner, with initiative, autonomy and responsibility, the assistance and information to customers and the corresponding administrative work.
Attending to customers in the concierge services.
Informing customers about the hotel services.
Performing customer service tasks in the services requested.
Receiving, processing, and directing customer complaints to the corresponding services.
- Department: Guest Relations Concierge Customer Service Host/Hostess
About you
Diploma in Hotel Management and/or Tourism, Intermediate Level Training Cycle in Hotel Management.
Experience with PMS Opera.
Knowledge of office automation at user level.
High level of English, Spanish and other languages.
Minimum 2-years experience in hotels of similar or higher category.
Skills for the performance of the position:
Problem solving and decision-making skills
service orientation and excellent organisational skills
Positive attitude and excellent communication skills
Good presence
Ability to work as part of a team
Able to work under pressure and remain calm in difficult situations
Time availability
Dynamic person
People skills
Barcelona Ambassador
The hotel offers continuous training, uniform cleaning, meals per shift, locker, being part of a team with passion for hospitality and genuine guest service.
- Languages required: Spanish and English.
The company
Awaken your senses to a new kind of hospitality experience and unlock the essence of Almanac Hotels.
Almanac Barcelona is a 5* Luxury Hotel located on Gran Via de les Corts Catalanes, 619-621, the hotel features 91 luxurious accommodations. In a prime location, the hotel is steps from Paseo de Gracia, where guests can find stylish shopping, restaurants, bars and museums.
A new luxury hospitality taste maker, Almanac Hotels is developing iconic hotels in landmark locations. Their mission is to enhance the guest experience through the elements of travel that make up an entire journey: Scent, Taste, Light and Touch. When all those things come together in an exciting way, your heart may skip a Beat or it may beat faster – in either case you will know they got it right.
