Director of Quality and Training
About the job
POSITION OVERVIEW
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
The Director of Quality and Training will provide support and service to the development of Aman Staff in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.
This position has an annual compensation rate of $110,000.
RESPONSIBILITIES
QUALIFICATIONS
At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality – fostering an environment where each person can push boundaries, take risks and challenge norms.
Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
Act like owners – taking the charge, leading by example and an immense sense of pride in their work.
Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.
The Director of Quality and Training will provide support and service to the development of Aman Staff in accordance with Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.
This position has an annual compensation rate of $110,000.
RESPONSIBILITIES
- Departmental Training
- Off-Job/Classroom Training Programs including Employee Orientation
- Managing L&D Process for the Hotel
- Willing to travel for trainings domestically within the United States
- L&D Administration and Resource Management
- Planning, implementing and reviewing learning and development for the hotel and individual departments
- Support individual and team development, career development, and training and experience-based learning
- Interact with hotel leaders responsible for people development on a daily basis to provide support to operational departments
- Partner with department to deliver training programs and other organizational and leadership development interventions
- Monitor and conduct learning and development reviews with each department
- Prepare annual training plans and training calendars for the hotel
- Creating overall hotel L&D strategic plan and supporting department heads in creating the department strategic plans
- Supporting the Managing Performance & Development process for all colleagues
- Maintenance of attendance and compliance records and other documentation related to the Learning & Development efforts
- Development of annual learning & development plan and calendar
- Assisting with succession planning for all colleagues
- Assisting with other Human Resources functions as needed
QUALIFICATIONS
- A minimum 5 years in L&D training experience, preferably within the Luxury hospitality
- Excellent communication skills both written/verbal with English writing skills to develop written correspondence and training materials
- Strong Computer literacy to include Microsoft Office Suite and Internet, Canva and performance review programs
- Ability to work on their own or within a team function
- Able to present themselves with an uplifting, positive, personality as well as presenting a high degree of confidentially
- Excellent communication and presentation skills
- Exceptional presentation and grooming
- Department: Management
