Food & Beverage Manager

POSITION OVERVIEW

 

The F&B Manager is responsible for the overall operation of the F&B department to ensure maintenance of quality standards, financial performance and profitability, staff performance and guests satisfaction. 

RESPONSIBILITIES

• Establish the Departmental Annual Operating Budget
• Ensure that the Departmental Operations Budget is strictly adhered to and that all costs are strictly controlled
• Attend meetings and briefings with other Department Heads
• Ensure that all departmental reports and correspondence are completed punctually and accurately
• Develop Food & Beverage policies as needed
• Ensure all employees report for work punctually wearing the correct uniform at all times
• Assist in the building of an efficient team of employees by taking an active interest in their welfare, safety, training and development
• Ensure that all employees have a complete understanding of and adhere to the resort’s Employee Handbook
• Interview and subsequent selection of potential employees in liaison with the Human Resources Department
• Conduct employee evaluations and review their general performance, discuss existing performance and areas of improvement
• Conduct Departmental Orientation Programs for new employees to ensure they understand the policies and operations of the resort
• Ensure that all staff provide a courteous and professional service at all times
• Counsel staff members for any breaches of conduct and observe policies when issuing formal disciplinary notice
• Constantly review and appraise the procedures with the department to ensure quality of service and product at all times
• Monitor the staff skills within the department and plan training programs to rectify any service deficiencies
• Conduct regular briefings with the department staff ensuring good communications at all times
• Evaluate staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible
• Ensure monthly stock take is taken for all operating equipment in all stores and outlets
• Maintain close liaison with restaurant reservations to ensure a good balance of in-house guests and outside guests
• Liaise with Sales department in regard to any special requests for catering to private or group functions
• Liaise with all departments to ensure all special events, groups, and other on and off-site banqueting requirements are met with high standards of organization and service
• Review composition of Wine and Beverage list periodically and include new items accordingly
• Maximize opportunities to increase revenue through up-selling by staff
• Develop the F&B Service staff and ensure that the team is multi-skilled to support guests in all areas within the resort as required

QUALIFICATIONS

• Proven working experience as Food and Beverage Manager, preferably in a luxury setting
• Strong organizational and people management skills
• Excellent communication skills
• Proficiency in English, multilingualism will be considered an asset
• Operational knowledge of Opera and Micros property management and point of sale systems
• Ability to work flexible hours
• Hotel Management degree