Front Desk Agent

POSITION OVERVIEW

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalize on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of: 

 

Invest in individuality – fostering an environment where each person can push boundaries, take risks, and challenge norms.

 

Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into exciting new ventures.

 

Act like owners – taking charge, leading by example and an immense sense of pride in our work.

 

Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.

 

 

The Guest Services Agents will provide hotel support and service in accordance with the Aman’s Core Ambitions, Purpose, Brand Pillars, Values, Competencies and Spirit.

 

This position has an hourly compensation rate of $31.29.

RESPONSIBILITIES

• Performs all Front Office Assigned functions, preparing, and executing an ideal Aman New York Journey to guests.
• Check-in and Check-out
• Reservations
• Guest profile management
• Liaison between departments
• Cashiering and assisting with package handling
• Responsible for maintaining the highest quality database relating to Guest History.
• Ambassador of Aman New York in providing genuine care to guests and team members. Well rounded hospitality professionals following the Aman New York pillars and values. Demonstrates teamwork, and culture building. Continuously support Aman New York with set goals.
• Team Member Relations
• Problem Solving
• Property Management Systems
• Provide quality and genuine service by responding to guests and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to guest and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback.
• Responsible for achieving and maintaining high guest retention ratio.
• Have an in-depth knowledge of activities, directions, travel time, cost, and various forms of transportation around New York City.
• Responsible for maintaining a clean, neat, and organized surrounding, ensuring a safe and positive environment.
• Handle financial duties responsibly, outlined in the Aman New York’s Finance Controller’s manual.
• Stay current with developments and procedures in Aman New York by attending each pre-shift and departmental meetings set.
• Perform any other reasonable duties as required by the Management Team and Rooms Division Manager.
• Perform any other reasonable duties as required by the Front Office management team and Rooms Division Manager.

QUALIFICATIONS

• 1 year of related luxury hotel experience.
• Graduate of Hotel School or College Degree is a plus.
• Must be proficient in Windows, Word, Excel, PowerPoint. Opera PMS knowledge is preferred.
• Excellent communication skills, both written and verbal in English, multi-lingual is a plus.
• Positive, inclusive, genuine, innovative, engaging, and energetic personality.
• Ability to handle guest requests, and concerns in an efficient, calm, and genuine manner.
• Able to be organized, manage time wisely, showcase high levels of attention to detail.
• Sensitive and inclusive to all cultural nuances.
• Handle confidential materials and matters with full discretion.
• Able to handle a multitude of tasks in an intense, fast paced environment.
• Ability to work with grace under pressure and with various stakeholders.
• Ability to always maintain a clean and professional appearance as per company policies.
• Ability to maintain complete knowledge of hotel offerings and comply with all Aman New York’s departmental Policies, Procedures, Standard Operating Manuals, Checklists, and Job Duties as provided by Aman New York.
• Ability to analyze and resolve problems exercising good judgement and courteous genuine service with guests and fellow Team Members.
• Systems and communications management required. Computer, telephone, multiple handheld devices.