Front Office Manager

POSITION OVERVIEW

The Front Office Manager holds a key leadership position, overseeing all front office operations (concierge, bellman, activities, drivers and reception) and ensuring exceptional guest service.

RESPONSIBILITIES

• Supporting, on the job training, and supervising the front office team
• Ensuring that all guest-related tasks are handled accurately and on time to improve guests' experience
• Handling guest complaints and special requests
• Scheduling the Front Office planning
• Maintaining an orderly appearance throughout the reception area
• Monitoring stock and ordering office supplies, including stationery and information leaflets
• Preparing monthly management reports on guest feedback
• Works withing the allocated budget for Front of House
• Updating files and records
• Enforcing all cash-handling, checking, and credit procedures
• Performing other related duties as assigned by EAM
• Reviews and completes credit limit report daily basis
• Monitors high balance guest and takes appropriate actions
• Ensures implementation of all Amanjena policies and house rules
• Ensures that members of FO are, at all times, attentive, friendly, helpful and courteous to all guests, managers and team members
• Reviews daily FO work and activity report generated by Nigh Audit.
• Reviews FO log book and guest feedback on daily basis.
• Maintains working relationship and communicates with all departments
• Verifies that accurate room status information is mainted and properly communicated
• Reviews and drive SOP of FO.
• Driving quality and standards of Amanjena

QUALIFICATIONS

• Proven working experience as Front Office Manager
• Strong organizational and people management skills
• Excellent communication skills
• Proficiency in English and French, multilingualism will be considered an asset
• Operational knowledge of Opera and Micros property management and point of sale systems
• Ability to work flexible hours
• Hotel Management degree