Sales Manager

POSITION OVERVIEW

To serve the needs of the business, our guests and our colleagues by leading all sales activities for the hotel, achieving revenue and profit targets, and growing and developing a loyal customer base on behalf of the hotel.

RESPONSIBILITIES

Approach the overall sales leadership activities from a strategic perspective:

• Ensure that the sales department fully understands the relative importance and priority of its current account base, and manages, segments and prioritises its efforts accordingly.
• Ensure that the department is focused on assertively establishing new client contacts and developing detailed information on the potential revenues from these accounts.
• Continually review the actual production of each account against the potential for that account. Continually review and upgrade the client base.
• Assign individual account responsibilities and targets with reference to the above points. Keep account responsibility under continual review.

Manage the daily sales activities of the people in the team:

• Set the financial and non-financial objectives for each member of the team and work with them to ensure these objectives are met.
• Ensure that all new team members are properly oriented in the strategy and positioning of the Amanfayun brand, and able to articulate this positioning in the marketplace.
• Ensure that all members of the team have the appropriate face-to-face selling skills to successfully do their job.
• Manage performance of team members, identify gap in skills necessary to perform their duties and recommend programmes to meet the skills requirements of the team.

Oversee general department operations

• Maintain accurate management status reporting on business results, and associated action planning.
• Ensure all sales people maintain a personal up-to-date knowledge on all Amanfayun product and service offerings, including promotions. In addition, to be familiar with the products, services, rates new developments of our key competitors, and an awareness of general industry trends.
• Ensure department operational budget is adhered to including effective cost control and procedures for approval of expenditure
• Participate in client familiarization trips, site inspections, sales trips and roadshows as required to meet the sales targets of the hotel.
• Create and implement packages and promotions for periods of low occupancy
• Liaise effectively with all operational colleagues, providing support and information to ensure accurate delivery of our promise
• Drive opportunities to upsell and cross-sell Amanfayun products
• Maintain a full working knowledge of the IT support tools used in the world of sales today, including sales-specific software, property PMS, the Microsoft Office toolset
• Ensure that all administration work is processed quickly and efficiently.

QUALIFICATIONS

• Excellent selling skills and understanding of sales process
• Demonstrated ability to develop and implement successful sales strategies
• Ability to develop and manage a budget to meet business objectives
• Ability to identify and communicate revenue and profit opportunities
• Demonstrated familiarity with contractual agreements
• Understanding of revenue management functions and account profitability
• Demonstrated leadership skills Demonstrated ability to coach and develop associates
• Provide a work environment in which associates are productive
• Excellent communication and presentation skills
• Effective listening skills
• Demonstrated customer development and relationship management skills
• Ability to accurately set account/revenue goals
• Ability to work effectively with salespeople at all levels
• Ability to manage in a culturally diverse work environment
• Ability to influence results in a matrix environment
• High proficiency in written and spoken English and Mandarin.
• College/University degree preferred
• 3-5years luxury hotel sales experience