Guest Service Agent

As a Guest Service Agent at Napasai, A Belmond Hotel, Koh Samui, Thailand, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Primary Responsibilities Include  

• Providing exceptional customer service and warmly welcoming guests by assisting with check-in and check-out procedures, and handling inquiries in a professional and courteous manner  
• Providing outstanding communication through prompt and professional phone calls and emails 
• Performing administrative duties, including managing guest accounts, processing payments, and maintaining guest records and correspondence.  
• Delivering knowledge of hotel facilities, amenities, and services to enhance guest experience. 

What You Bring:

• Excellent customer service skills; ability to greet guests, handle inquiries, and provide assistance in a courteous and efficient manner
• Ability to communication clearly, listen attentively, and convey information accurately
• Strong organizational skills; ability to handle multiple tasks simultaneously such as answering calls, managing guest check-ins and check-outs, and monitoring emails
• Ability to work under pressure and handle difficult situations or irate guests with composure and tact
• Proficiency with computer systems including basic programs such as word processing, spreadsheets, and email