hospitality night ambassador
About the job
hospitality night ambassador
Department: hotels
Employment Type: Permanent - Full Time
Location: US, Miami
Reporting To: hotel manager
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
We are excited to be opening our newest citizenM Miami South Beach location with existing hotels in Brickell and World Center!
your typical citizenM shift could include:
Night shift hours are overnight :
11:00 pm - 7:30 am
ability to work weekends is required!
do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
And you’ll need to be:
what's in it for you?
Department: hotels
Employment Type: Permanent - Full Time
Location: US, Miami
Reporting To: hotel manager
Description
What others do by day, you do best by night (including perfect cappuccinos at 3.00AM). You want to greet the whole world, one person at a time - even when they're sleepy.
We won’t put you in a box as a ‘receptionist’ or ‘food and beverage’ person. With us, you’ll become a champion multitasker – customer service, receptionist, concierge, barista, mixologist, problem solver and more. You will be a citizenM night ambassador, free to be yourself to do the best job you can. We believe in making work fun. If you’re having a great experience, so will our guests.
We are excited to be opening our newest citizenM Miami South Beach location with existing hotels in Brickell and World Center!
your typical citizenM shift could include:
- Making sure everyone gets a warm welcome as soon as they walk in;
- Helping guests at the self check-in kiosks (we have no reception desk);
- Cleaning, preparing and serving hot and cold breakfast and meals;
- Brewing delicious coffee or mixing a signature cocktail;
- Being a secret concierge to the city, answering guests’ questions about the best places to visit, eat, shop or party;
- Maintaining the living room and cleaning canteenM, and arranging food displays for the following shift;
- Helping our guests with any requests or demands regarding our facilities (you may even get some new tech skills);
- Handling reservations in our property management system (PMS), including the daily the night audit;
- Holding the keys to the castle; responsible for operations during the night shifts;
- Taking care of our guests including in emergency situations.
Night shift hours are overnight :
11:00 pm - 7:30 am
ability to work weekends is required!
do you have what we’re looking for?
To be successful at citizenM, you’ll need to have:
- A genuine touch: Treat all people as you would treat your best friends;
- A passionate attitude: Be collaborative and believe we are stronger working together. You are optimistic and spread good vibes.
And you’ll need to be:
- A smart thinker: You like to find simpler, better and bolder ways to do things. You are curious and believe no detail is too small.
- Real caring: You show empathy for people and the planet. You are open to other points of view and experiences that bring out the best in me. You create positive change.
- Fluent in English. Other language abilities are welcome too!
what's in it for you?
- Competitive pay with monthly bonus potential;
- Medical, dental, vision benefits at a extremely low employee cost;
- Life insurance and 401K;
- Nights at any of our hotels around the world (business permitting);
- Extensive time off balance
- Opportunities to let your talent travel to other citizenM properties (many ambassadors have become hotel managers in just a few short years here...)
- Department: Guest Relations
