Reservation Agent

As Reservations Agent, you will work with Guests and customers to respond to enquiries and booking requests in a prompt and professional manner. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Maintain a thorough understanding of hotel facilities and processes, and contribute to a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate
- Assist other departments, as necessary

What are we looking for?
Reservation Agent serving Hilton Worldwide Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Good organisational and administration skills
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Confident telephone manner
- Fluent French, English
- High level of IT skills
- Knowledge of the hotel property management systems (PMS Opera)
- Previous experience in the Reservations function within the hotel sector
- Relevant degree or other qualification