Residence Supervisor - FIVE Palm Jumeirah

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Exceute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Residences Team as a Residence Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record in a Luxury Hotel environment in a Residence or Guest Relations Supervisory role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
  
• Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
  
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  
• Impeccable communication skills, both verbal and written, with fluency in English (Proficiency in multiple languages is preferred).
  
• The ability to focus on Residents’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
  
• A steadfast desire to Improve Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
  
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
  
• Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
  
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience for our Guests, even under pressure.
  
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  
• Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
  
• 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Greets Residents, Guests, and Visitors in a Friendly and Professional manner, setting the tone for a ‘FIVE-Star’ Experience from the moment of arrival.
  
• Oversees the Efficient Operations of the Front Desk area, ensuring an Exquisite Check-in and Check-out Experience for Guests, with a focus on creating an Exquisite and Organised workspace.
  
• Acts as a Central Point of Contact, answering incoming calls, responding to inquiries, and efficiently directing calls to the appropriate FIVE Tribe Members or Residents.
  
• Relays Important Information to Residents through various communication channels, ensuring a seamless flow of information within The Residences.
  
• Assists Residents with inquiries, requests, and information about Residence policies and services.
  
• Facilitates smooth Move-in and Move-out processes for FIVE Residents, ensuring a Top-Notch and stress-free Transition.
  
• Coordinates and Distributes Mail and Packages to Residents with a meticulous approach, maintaining a Curated Experience for each Resident.
  
• Assists in the Preparation and Distribution of Residence-related communications and notices.
  
• Maintains Accurate Records of Resident information, including contact details and special requests, upholding a High Level of Organisational Perfection that aligns with FIVE’s Standards.
  
• Handles basic Administrative Tasks such as filing, data entry, and document management, contributing to the overall Seamless operation of Residence Services.
  
• Maintains proper records of payments collected for various ‘FIVE-Star’ services, utility bills, and service charges, providing Residents with invoices and receipts, aiming for Sensational Resident Satisfaction.
  
• Has prior experience working on the DTCM portal or relevant platforms, showcasing a commitment to Next-Level service.
  
• Monitors access to The Residences with Vigilance, ensuring only authorised individuals enter, contributing to a Secure and Luxurious Experience.
  
• Collaborates with Security Personnel to address any security concerns promptly, maintaining a Boundary-Breaking Level of Safety.
  
• Always exhibits the Highest Standard of Customer Service, handling basic Resident concerns and conflicts diplomatically, escalating issues to appropriate personnel when necessary while preserving the famed ‘Vibe at FIVE.’
  
• Reports Maintenance or Facility Issues to relevant Departments for Resolution, demonstrating a Commitment to FIVE’s Sensational Services and Facilities.
  
• Keeps updated records of Emergency Contacts and Resident information, contributing to a Visionary and Comprehensive approach to Safety.
  
• Adheres to Legal Requirements regarding Fire Safety, Bomb Threats, and Health and Safety, ensuring a Boundary-Breaking Level of Compliance.
  
• Assists with the Impeccable Coordination of events, activities, and amenities, as and when required.
  

The Team

 

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.

Find out more here: fivehotelsandresorts.com

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