Assistant Director of Housekeeping

Four Seasons Hotels & Resorts have been ranked FORTUNE magazine’s 100 Best Companies to Work for, every year since 1998… come and find out why! Four Seasons Hotel Baltimore is seeking an Staff Accountant with experience providing exceptional service standards.  The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service.

Join a diverse and talented team in Harbor East Baltimore

Hugging the shoreline, with unmatched views across the water, Four Seasons Hotel Baltimore offers a chic, resort-like getaway in the heart of Harbor East, the city’s hippest new district.  Walk to great restaurant and shops and local attractions. Referred to as “the crown jewel of Harbor East” the Four Seasons Hotel Baltimore has 256 guest rooms including 45 suites. 

The role of the Assistant Director of Housekeeping

• Manages the staff of the Housekeeping Department.  Interviews, trains and schedules the staff.  Conducts Performance Evaluations and disciplines staff when needed.  Ensures communications and follow-up on any problems, guest requests or special requirements.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.  Sets and maintains high standards of cleanliness. Assigns staff to complete the needed activities for the day.  Monitors staff’s activities to assure that standards are being met, staff is being supported and guest needs are being met. Inspects all areas of responsibility daily. Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves Guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner.
• Assures the financial goals of the department are being met. Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.  Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.  Recommends appropriate actions passed on results of inventory.  Assures that equipment is properly maintained.  Prepares annual budget for labor and operating expense. Proposes items to be included in annual Capital Plan.
• Assures effective operation of the Laundry/Valet Department.  Assists the department when needed.
• Takes action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.

Some Benefits Four Seasons Hotel Baltimore employees enjoy:

• Competitive Salary & Wages
• Medical, Dental & Vision Insurance
• Paid Time Off & Holiday Pay
• Excellent Training & Development
• Complimentary Accommodation at other Four Seasons Hotels & Resorts
• Complimentary Employee Meals
• 401(k) Retirement Plans

• Miscellaneous

Work authorization in the United States required. Existing Four Seasons Managers may qualify for work sponsorship, please speak to your People & Culture Department.

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf