Cluster Reservation Agent

Summary:

Handle reservation inquiry accurately which are, phone call (follow FS standard), email handling(within 24 hrs, PP inquiry is within 12hrs) and cording each reservation.

People Functions

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.

• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

• Assist in other areas of the department as needed.

Product Functions

• Assume responsibility for the execution of the Reservation Department’s policies and procedures and manage the daily operations.
• Maintain reservation standard
• Display a high level of integrity and professionalism all times in dealing with guests and employees.
• Work with Sales and Catering team in handling group bookings.
• Control all suite reservation in conjunction with Front Office team and ensure special handling of top corporate clients, VIPs and return guest.
• Ensure familiar with all guest rooms, selling techniques, hotel facilities, services, special activities and to ensure proper follow up all special guest requests
• Perform any additional duties as assigned by the Director of Marketing, Reservation Manager and Supervisor.

Profit Functions

• Handle and maintain accurate records on pick-up, cancellations, no shows and sources/market segment of reservation.

• Advise Reservation Manager of any deviations in rate applications or reservation arrangement.

* Successful candidates must possess legal work authorization for Japan and  be fluent in English and Japanese business communication.